Thanks for your post and reaching out to the community forums. Are you able to advise further on your set up? Are you using a VOIP phone and is it connected by ethernet, also are you connecting through a VPN?
I have a Draytek Vigor 2860 behind the Virgin 3 configured in modem mode. This is a typical ping from the DaryteK
Thanks for coming back to us.
From checking the back office systems, I can see there is a congestion issue in your area. The fault reference is F007908422 and the estimated fix date for this is the 13th May 2020.
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