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rockwell21
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High ping, PS4 wired connection.

Hi, I have been struggling with high ping and packet loss on any FPS on my PS4 for quite some time now, to the point I've decided to post on here. It's a wired connection to the superhub 3. Any time of the day. My speed test results are fine, consistent 200mb down, upload is good. Can some one check my connection please? 

I have set up a broadband quality monitor and its showing the spikes already as below. 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/61f0ac2cb1e2a02661d7ec276b8bba6b2faa95e4

Has anyone any similar experience where you have a good speed but bad lag?

Thanks for your time.

 

 

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rockwell21
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Re: High ping, PS4 wired connection.

  • Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
13310000006.140256 qam25
2235000000740256 qam13
32430000006.840256 qam14
42510000006.640256 qam15
52590000006.440256 qam16
62670000006.440256 qam17
72750000006.140256 qam18
82830000006.440256 qam19
92910000006.440256 qam20
102990000006.440256 qam21
113070000006.540256 qam22
123150000006.540256 qam23
133230000006.138256 qam24
143390000006.440256 qam26
153470000006.540256 qam27
163550000006.440256 qam28
173630000006.540256 qam29
183710000006.540256 qam30
193790000006.640256 qam31
203870000006.540256 qam32
213950000006.640256 qam33
224030000006.340256 qam34
234110000006.340256 qam35
244190000006.340256 qam36



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.950
2Locked40.350
3Locked40.340
4Locked40.960
5Locked40.360
6Locked40.360
7Locked40.340
8Locked40.350
9Locked40.3130
10Locked40.390
11Locked40.940
12Locked40.350
13Locked38.980
14Locked40.340
15Locked40.350
16Locked40.360
17Locked40.340
18Locked40.350
19Locked40.340
20Locked40.3130
21Locked40.360
22Locked40.360
23Locked40.3120
24Locked40.380

 

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16029997649512064 qam1
23940003647.5512064 qam4
34619997947.5512064 qam3
45369998849512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Molly_G
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Re: High ping, PS4 wired connection.

Hey @rockwell21,

 

Many thanks for your recent post - I'm really sorry to hear you've been having these issues especially when gaming. 

 

Thanks also for providing the BQM, this is very useful. I've also been able to locate your account via your forums details and have ran some further checks from our end and a few of your downstream levels are out of spec.

 

I'd like to get a tech visit booked in for you to check over things and hopefully get this resolved for you. I'll send you a private message just to confirm a couple of details, so please keep an eye on the purple envelope at the top of the page.

 

Many thanks,

Molly_G
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Edmondfg
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Re: High ping, PS4 wired connection.

Recently got "faster" internet but ever since, my PS4s ping has been around ~70. I'm using an ethernet cable, same one I was using on my old router, but getting worse ping despite having better speeds. The cable isn't damaged.

Any suggestions or ideas why this is happening?

 

 

rapidfs.com

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Corey_C
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Re: High ping, PS4 wired connection.

Thanks for your post and welcome to the Community Forums, Edmondfg,

 

Sorry to hear that you have been having broadband connection issues, has the service improved since your post or have you tried replacing the ethernet cable?

 

Cheers,

Corey C

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rockwell21
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Re: High ping, PS4 wired connection.

Hi, the technician attended my house yesterday. He was a nice chap who seemed to know his stuff. He initially thought he'd sourced the problem, the attenuator fitted to the back of the hub 3 was too high, it was a 10dB so he changed it to a 3dB. This increased the downstream levels from an average of -4dB to a more nominal level. Unfortunately when I showed him the broadband quality monitor he agreed that the ping and packet loss is in a bad way, and is most likely being caused by (surprise surprise) over utilisation. Please check my BQM and let me know how we can progress this. 

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John_GS
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Re: High ping, PS4 wired connection.

Hi rockwell21

 

Thanks for coming back to us. 

 

I've checked the system and cannot see any congestion. I've therefore reached out to the field manager for your area to get their thoughts and will be in touch asap.

 

Kind regards,

John_GS
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John_GS
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Re: High ping, PS4 wired connection.

Hi @rockwell21

 

I've got an update from the field team so I shall send you a PM now.

 

Kind regards,

John

John_GS
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John_GS
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Re: High ping, PS4 wired connection.

PM sent @rockwell21

 

Let me know how the visit goes

 

Best,

John_GS
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rockwell21
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Re: High ping, PS4 wired connection.

The 2nd tech came to my property yesterday, he worked on the green box across the road, pretty sure he said he moved my line over to a different node. He then ran some checks in the house and said everything was good. To be sure it wasn't a hub3 problem, he replaced that too. I went to check my BQM later in the evening and it was now showing pretty large packet loss spikes as well as the original ping spike problem. I decided to delete my BQM ( I know I can edit the IP but I just wanted to be sure) and start a new one. Results are as below 

 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/59928f4714863a3afd061679758a9278618b0b18

 

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