Virgin Media Community

[Diazole]

I've been experiencing ridiculously high packet loss for a long time now but it's just not getting better.

I previously created this thread which led to an "engineer" coming round to fit an attenuator however it didn't make a difference to the packet loss (looks like the levels improved though).

Today's BQM looks like I've had more lost packets than received packets!

https://www.thinkbroadband.com/broadband/monitoring/quality/share/a004501a990bc5e9e460e65d2a3e4e45d55a929d-23-03-2022

You get the idea, It's just unusable... I feel like my only option left is to switch providers, is there anything else that can be done before I go down that route?

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	547000000	2	40	256 qam	41
2	267000000	4	40	256 qam	17
3	275000000	4	40	256 qam	18
4	283000000	3.7	40	256 qam	19
5	291000000	3.7	40	256 qam	20
6	299000000	4	38	256 qam	21
7	307000000	4	40	256 qam	22
8	315000000	3.5	40	256 qam	23
9	323000000	3.7	40	256 qam	24
10	331000000	3.7	38	256 qam	25
11	339000000	3.5	40	256 qam	26
12	347000000	3.4	40	256 qam	27
13	355000000	3.2	40	256 qam	28
14	363000000	3	40	256 qam	29
15	371000000	3	40	256 qam	30
16	379000000	2.9	38	256 qam	31
17	387000000	2.7	40	256 qam	32
18	491000000	2.5	40	256 qam	33
19	499000000	2.7	40	256 qam	34
20	507000000	2.9	40	256 qam	35
21	515000000	2.5	40	256 qam	36
22	523000000	2.5	40	256 qam	38
23	531000000	2.5	40	256 qam	39
24	539000000	2	40	256 qam	40

 

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.9	11	0
2	Locked	40.3	15	0
3	Locked	40.3	6	0
4	Locked	40.3	5	0
5	Locked	40.3	6	0
6	Locked	40.3	6	0
7	Locked	38.9	8	0
8	Locked	40.3	7	0
9	Locked	40.3	1	0
10	Locked	40.3	7	0
11	Locked	38.9	6	0
12	Locked	40.3	1	0
13	Locked	40.3	2	0
14	Locked	40.3	8	0
15	Locked	40.3	10	0
16	Locked	40.3	5	0
17	Locked	38.9	8	0
18	Locked	40.3	6	0
19	Locked	40.3	9	0
20	Locked	40.3	0	0
21	Locked	40.3	5	0
22	Locked	40.9	3	0
23	Locked	40.3	5	0
24	Locked	40.3	7	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	32600000	46	5120	64 qam	9
2	39400000	46.3	5120	64 qam	8
3	46200000	46.5	5120	64 qam	3
4	25800000	45.5	5120	32 qam	10

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[legacy1]

switch to modem mode with a PC setup a new BQM and allow inbound ICMP for remote IP 80.249.99.164 in your firewall and see if its any better

upstream is likely the problem

[Diazole]

Those graphs are with modem mode and allowing ICMP

[Diazole]

This is ridiculous, over 60% packet loss!

https://www.thinkbroadband.com/broadband/monitoring/quality/share/d6ff8159faaf724f6ee77acbcf909e49381d5b18-26-03-2022

[Kath_F]

Hi Diazole, 

Thanks for your post and apologies to see that things are not going well with your connection. 

I've taken a look at our systems and all your power and signal levels are optimal and where they need to be. The hub is looking good itself and the network cable you're on is showing no signs of congestion. 

As you have Modem Mode on, can you confirm if you are using a third party router? If so, can you disconnect this, and connect the Hub directly to your PC / Laptop to see if you have the same issues? This is just so we can rule out the router being at fault. 

Pop an update back here when you can. 

Thanks,