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High packet loss and high latency

I currently have the 350mb bundle with a hub 4 after downgrading from gigabit due to some billing issues.

For the past week now whenever i am gaming i will receive high spikes of high latency and packet loss in game causing huge spikes of lag. This happens over ethernet and wifi on my PC and PS4. And yes i did try resetting the router

This is the info from the hub:

d1.PNGd2.PNGstat.PNG

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Re: High packet loss and high latency

Thank you for the post.

 

Can we please confirm if you've pin hole reset the Hub as well as reboot this normally? Can you please check all the cables are secure and show no sign of damage?

 

Have you been able to try alternative ethernet cables to the wired devices? 

 

Let us know, Emily.

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