My son has recently experienced unusually high latency when gaming - he hasn't had a problem with this for months until this weekend (Friday 11th - Sunday 13th March 2022).
Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.
Try a 60 second factory pinhole reset as below;
Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible.
Gaming should be done wired where possible btw.
You also need to post the Power levels and Network log from the Hub. Setup a BQM to monitor and record the status of your circuit www.thinkbroadband.com/ping
Once done we can comment on your stats.
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