Virgin Media Community

[Riece]

I am currently on the 350mbps package and i am experiencing very high levels of latency, i have an engineer out which didnt have a clue what he was doing nor fix any of my issues made out theres a bug with wifi optimisation... I normally have the SH3 in modem mode connected to a Asus AX88u router, but lately for testing purposes i am directly into the SH3 with ethernet. If anything the router performs a lot better than the sh3. Gaming is unplayable simple as that and i keep rubber banding. My speeds seem fine sitting at between 100-200mbps which i know is plenty enough for gaming. I just dont know if its because of how many people are at home or of there is a fault. No one seems to be able to tell me. It was working perfectly until around February and ever since its been unbareable never had tjos issue in the 4 years being with virgin.

Please see below my router settings and BQM and traceroute

[Riece]

Router status

• Status
• Downstream
• Upstream
• Configuration
• Network Log

Refresh data

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	235000000	-0.9	36	256 qam	13
2	243000000	-0.7	36	256 qam	14
3	251000000	-0.9	36	256 qam	15
4	259000000	-1	36	256 qam	16
5	267000000	-1	36	256 qam	17
6	275000000	-1	36	256 qam	18
7	283000000	-1.2	36	256 qam	19
8	291000000	-1	36	256 qam	20
9	299000000	-1	36	256 qam	21
10	307000000	-1	36	256 qam	22
11	315000000	-0.9	36	256 qam	23
12	323000000	-1.2	36	256 qam	24
13	387000000	-1.2	37	256 qam	25
14	395000000	-1.4	36	256 qam	26
15	411000000	-1.2	37	256 qam	27
16	419000000	-1	37	256 qam	28
17	427000000	-1.2	37	256 qam	29
18	435000000	-0.7	37	256 qam	30
19	443000000	-1	36	256 qam	31
20	451000000	-0.7	37	256 qam	32
21	459000000	-1	36	256 qam	33
22	467000000	-0.7	36	256 qam	34
23	475000000	-0.7	36	256 qam	35
24	483000000	-0.5	36	256 qam	36

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	36.3	115	0
2	Locked	36.3	86	0
3	Locked	36.3	86	9
4	Locked	36.3	75	0
5	Locked	36.3	104	0
6	Locked	36.6	65	10
7	Locked	36.3	78	0
8	Locked	36.6	78	0
9	Locked	36.3	95	0
10	Locked	36.3	82	0
11	Locked	36.6	75	0
12	Locked	36.3	80	0
13	Locked	37.3	71	0
14	Locked	36.6	62	0
15	Locked	37.3	71	0
16	Locked	37.3	61	0
17	Locked	37.3	67	0
18	Locked	37.3	24	0
19	Locked	36.6	66	0
20	Locked	37.3	40	0
21	Locked	36.6	73	0
22	Locked	36.6	66	0
23	Locked	36.6	54	11
24	Locked	36.6	85	0

[Riece]

Refresh data

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400017	4.675	5120	64 qam	2
2	25800000	4.775	5120	64 qam	4
3	32599996	4.675	5120	64 qam	3
4	46199986	4.675	5120	64 qam	1

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[Riece]

Router status

• Status
• Downstream
• Upstream
• Configuration
• Network Log

Refresh data

Network LogTime Priority Description

24/05/2020 15:05:31	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/05/2020 15:20:50	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/05/2020 14:24:53	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/05/2020 11:49:43	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/05/2020 11:49:11	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/05/2020 11:34:20	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:02:11	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/05/2020 02:06:19	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/05/2020 05:04:11	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/05/2020 17:58:53	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/05/2020 17:47:29	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/05/2020 17:39:40	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/05/2020 15:57:5	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/05/2020 15:57:5	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/05/2020 15:57:4	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/05/2020 15:57:4	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/05/2020 15:57:4	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/05/2020 08:46:0	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2020 15:14:53	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2020 06:39:49	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Riece]

BQM

 

[Riece]

And Here is the trace route

Any advice/help would be amazing

[Riece]

I also keep getting this on my ps4 console wired.

 

[Alex_RM]

Hi Riece,

Thanks for posting, and sorry to see you're having some trouble with the connection 

I can see you've already arranged an engineer visit regarding this, if you can please let us know how you get on after the visit. 

Thanks,

Alex_Rm

[Riece]

Hi alex, 

Thanks for the response.

Looking at my BQM does it seem like something is wrong? I have been told i have noise on my line which could be causing the issue.

[Alex_RM]

the BQM does suggest an issue yes, 

Looking at the hub the specifications they all seem to be fine however, our systems do detect some connectivity issues. 

The engineer will be better placed to advise this for you 🙂

Alex_Rm