Virgin Media Community

[badlatency]

hey,

This makes it almost impossible for me to game and talk with my friends etc and even study as the high latency results in voices being cut off while on Microsoft teams.

Here are examples of tracert scans that i've ran:

C:\Users\Michael>tracert google.com

Tracing route to google.com [216.58.204.78]
over a maximum of 30 hops:

1 1 ms 1 ms 3 ms 192.168.0.1
2 211 ms 306 ms 222 ms 10.53.32.49
3 233 ms 390 ms 24 ms bmly-core-2b-xe-830-0.network.virginmedia.net [80.1.225.185]
4 * * * Request timed out.
5 25 ms 15 ms 175 ms tele-ic-7-ae2-0.network.virginmedia.net [62.253.175.34]
6 21 ms 25 ms 17 ms 74-14-250-212.static.virginm.net [212.250.14.74]
7 163 ms 69 ms * 108.170.246.129
8 279 ms 50 ms 48 ms 108.170.238.121
9 38 ms 24 ms 442 ms lhr25s13-in-f78.1e100.net [216.58.204.78]

I ran that scan 5 minutes ago.

I've noticed in speed run tests that eventhough the download speed usually runs at a decent 190mb/s the upload often goes to 0.01.

Just ran this too,

Ping statistics for 216.58.204.78:
Packets: Sent = 223, Received = 189, Lost = 34 (15% loss),
Approximate round trip times in milli-seconds:
Minimum = 18ms, Maximum = 646ms, Average = 140ms

I use an ethernet cable.

If you guys could tell me where the issue is I'll be over the moon.

Thanks,

- Michael

[badlatency]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	402750000	3.9	38	256 qam	30
2	202750000	5	37	256 qam	9
3	210750000	4.5	37	256 qam	10
4	218750000	4.5	37	256 qam	11
5	226750000	4.3	37	256 qam	12
6	234750000	4.1	37	256 qam	13
7	242750000	4	37	256 qam	14
8	250750000	3.9	37	256 qam	15
9	258750000	4	37	256 qam	16
10	266750000	4.8	37	256 qam	17
11	274750000	4.8	38	256 qam	18
12	282750000	4.6	38	256 qam	19
13	290750000	4.8	38	256 qam	20
14	298750000	5	37	256 qam	21
15	306750000	4.9	38	256 qam	22
16	314750000	5	38	256 qam	23
17	322750000	4.8	38	256 qam	24
18	330750000	4.5	38	256 qam	25
19	370750000	3.5	38	256 qam	26
20	378750000	3.5	38	256 qam	27
21	386750000	3.7	38	256 qam	28
22	394750000	3.7	38	256 qam	29
23	410750000	4	38	256 qam	31
24	418750000	4	38	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	13	0
2	Locked	37.3	19	0
3	Locked	37.3	8	0
4	Locked	37.6	7	0
5	Locked	37.6	6	0
6	Locked	37.6	8	0
7	Locked	37.6	4	0
8	Locked	37.6	9	0
9	Locked	37.6	9	0
10	Locked	37.6	8	0
11	Locked	38.6	17	0
12	Locked	38.6	7	0
13	Locked	38.6	7	0
14	Locked	37.6	6	0
15	Locked	38.6	10	0
16	Locked	38.9	8	0
17	Locked	38.6	24	0
18	Locked	38.9	9	0
19	Locked	38.9	14	0
20	Locked	38.6	10	0
21	Locked	38.9	14	0
22	Locked	38.9	16	0
23	Locked	38.9	11	0
24	Locked	38.9	6	0

[badlatency]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400000	42.8	5120	64 qam	3
2	32600000	41.3	5120	64 qam	4
3	46200000	42.8	5120	64 qam	2
4	53700000	42.8	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[badlatency]

bumping this up, can someone help LMAO??

[Andruser]

Can't see anything obviously wrong with the hub data.  Setup a BQM, that'll show what's going on with your VM connection.  Post a link to a live, shared graph here and we'll see what's happening.  Usually needs to run for 24 hours before we can draw reasonable conclusions, but the live graph will continuously update so you can do that immediately.

[badlatency]

Hey man thanks for replying lol

https://gyazo.com/10863749df4d6f9907aa44d433e630cd

Here is a gyazo link of the BQM so far, as you can see there's a really high % of packet loss.

Currently paying for the 200MB Bundle

EE in my area only offer download speeds of 50MB, is that enough for roughly 8 devices & competitive gaming on 1? Or do you think virgin will be able to resolve this asap?

Thanks again dude

[badlatency]

Another tracert scan i just ran 20/01/2021 at 15:38 1 1 ms 1 ms 1 ms 192.168.0.1 2 * 117 ms 32 ms 10.53.32.49 3 * 314 ms 227 ms bmly-core-2a-xe-023-0.network.virginmedia.net [80.1.226.77] 4 * * * Request timed out. 5 49 ms 170 ms 165 ms eislou2-ic-1-ae3-0.network.virginmedia.net [62.254.85.145] 6 300 ms 431 ms 111 ms 6-14-250-212.static.virginm.net [212.250.14.6] 7 165 ms 26 ms 21 ms 74.125.253.31 8 30 ms 28 ms 133 ms 209.85.241.93 9 198 ms 149 ms 352 ms lhr25s26-in-f14.1e100.net [172.217.169.14] Makes it impossible to do anything lol

[badlatency]

Been another 6 hours, ping has been really bad and ik i haven't done enough to resolve the issue but my contract has expired so i'm considering changing unless i can get help in the next couple days, since I haven't been able to competitively game for the last couple months because of this and it's taken a toll on me.

Here's my BQM: [ I'll update this thread with another one tomorrow morning, but just seeing if i can get any help overnight lol ] 

https://gyazo.com/8bd054e2095ce0607ce5128e064edbab

Thanks

[carl_pearce]

---

@badlatency wrote:

Been another 6 hours, ping has been really bad and ik i haven't done enough to resolve the issue but my contract has expired so i'm considering changing unless i can get help in the next couple days, since I haven't been able to competitively game for the last couple months because of this and it's taken a toll on me.

Here's my BQM: [ I'll update this thread with another one tomorrow morning, but just seeing if i can get any help overnight lol ] 

https://gyazo.com/8bd054e2095ce0607ce5128e064edbab

Thanks

---

That's a terrible BQM.

If it is oversubscription/utilization it's the worst I've seen. Considering the HUB stats look ok I can't suggest anything else it could be.

[badlatency]

thanks for replying 

https://gyazo.com/16e86906dd47d69d2abdbf6120774fec

That's the BQM now, what can i do to resolve this ?? lol