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badlatency
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High latency spikes + Packet Loss Almost 24/7

hey,

This makes it almost impossible for me to game and talk with my friends etc and even study as the high latency results in voices being cut off while on Microsoft teams.

Here are examples of tracert scans that i've ran:

C:\Users\Michael>tracert google.com

Tracing route to google.com [216.58.204.78]
over a maximum of 30 hops:

1 1 ms 1 ms 3 ms 192.168.0.1
2 211 ms 306 ms 222 ms 10.53.32.49
3 233 ms 390 ms 24 ms bmly-core-2b-xe-830-0.network.virginmedia.net [80.1.225.185]
4 * * * Request timed out.
5 25 ms 15 ms 175 ms tele-ic-7-ae2-0.network.virginmedia.net [62.253.175.34]
6 21 ms 25 ms 17 ms 74-14-250-212.static.virginm.net [212.250.14.74]
7 163 ms 69 ms * 108.170.246.129
8 279 ms 50 ms 48 ms 108.170.238.121
9 38 ms 24 ms 442 ms lhr25s13-in-f78.1e100.net [216.58.204.78]

I ran that scan 5 minutes ago.

I've noticed in speed run tests that eventhough the download speed usually runs at a decent 190mb/s the upload often goes to 0.01.

Just ran this too,

Ping statistics for 216.58.204.78:
Packets: Sent = 223, Received = 189, Lost = 34 (15% loss),
Approximate round trip times in milli-seconds:
Minimum = 18ms, Maximum = 646ms, Average = 140ms

I use an ethernet cable.

If you guys could tell me where the issue is I'll be over the moon.

Thanks,

- Michael

 

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badlatency
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Re: High latency spikes + Packet Loss Almost 24/7

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

14027500003.938256 qam30
2202750000537256 qam9
32107500004.537256 qam10
42187500004.537256 qam11
52267500004.337256 qam12
62347500004.137256 qam13
7242750000437256 qam14
82507500003.937256 qam15
9258750000437256 qam16
102667500004.837256 qam17
112747500004.838256 qam18
122827500004.638256 qam19
132907500004.838256 qam20
14298750000537256 qam21
153067500004.938256 qam22
16314750000538256 qam23
173227500004.838256 qam24
183307500004.538256 qam25
193707500003.538256 qam26
203787500003.538256 qam27
213867500003.738256 qam28
223947500003.738256 qam29
23410750000438256 qam31
24418750000438256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.6130
2Locked37.3190
3Locked37.380
4Locked37.670
5Locked37.660
6Locked37.680
7Locked37.640
8Locked37.690
9Locked37.690
10Locked37.680
11Locked38.6170
12Locked38.670
13Locked38.670
14Locked37.660
15Locked38.6100
16Locked38.980
17Locked38.6240
18Locked38.990
19Locked38.9140
20Locked38.6100
21Locked38.9140
22Locked38.9160
23Locked38.9110
24Locked38.960
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badlatency
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Re: High latency spikes + Packet Loss Almost 24/7

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000042.8512064 qam3
23260000041.3512064 qam4
34620000042.8512064 qam2
45370000042.8512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0010
3ATDMA0000
4ATDMA0000
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badlatency
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Re: High latency spikes + Packet Loss Almost 24/7

bumping this up, can someone help LMAO??

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Andruser
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Message 5 of 13
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Re: High latency spikes + Packet Loss Almost 24/7

Can't see anything obviously wrong with the hub data.  Setup a BQM, that'll show what's going on with your VM connection.  Post a link to a live, shared graph here and we'll see what's happening.  Usually needs to run for 24 hours before we can draw reasonable conclusions, but the live graph will continuously update so you can do that immediately.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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badlatency
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Re: High latency spikes + Packet Loss Almost 24/7

Hey man thanks for replying lol

https://gyazo.com/10863749df4d6f9907aa44d433e630cd

 

Here is a gyazo link of the BQM so far, as you can see there's a really high % of packet loss.

Currently paying for the 200MB Bundle

EE in my area only offer download speeds of 50MB, is that enough for roughly 8 devices & competitive gaming on 1? Or do you think virgin will be able to resolve this asap?

Thanks again dude

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badlatency
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Re: High latency spikes + Packet Loss Almost 24/7

Another tracert scan i just ran 20/01/2021 at 15:38 1 1 ms 1 ms 1 ms 192.168.0.1 2 * 117 ms 32 ms 10.53.32.49 3 * 314 ms 227 ms bmly-core-2a-xe-023-0.network.virginmedia.net [80.1.226.77] 4 * * * Request timed out. 5 49 ms 170 ms 165 ms eislou2-ic-1-ae3-0.network.virginmedia.net [62.254.85.145] 6 300 ms 431 ms 111 ms 6-14-250-212.static.virginm.net [212.250.14.6] 7 165 ms 26 ms 21 ms 74.125.253.31 8 30 ms 28 ms 133 ms 209.85.241.93 9 198 ms 149 ms 352 ms lhr25s26-in-f14.1e100.net [172.217.169.14] Makes it impossible to do anything lol
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badlatency
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Re: High latency spikes + Packet Loss Almost 24/7

Been another 6 hours, ping has been really bad and ik i haven't done enough to resolve the issue but my contract has expired so i'm considering changing unless i can get help in the next couple days, since I haven't been able to competitively game for the last couple months because of this and it's taken a toll on me.

Here's my BQM: [ I'll update this thread with another one tomorrow morning, but just seeing if i can get any help overnight lol ] 

https://gyazo.com/8bd054e2095ce0607ce5128e064edbab

Thanks

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carl_pearce
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Re: High latency spikes + Packet Loss Almost 24/7


@badlatency wrote:

Been another 6 hours, ping has been really bad and ik i haven't done enough to resolve the issue but my contract has expired so i'm considering changing unless i can get help in the next couple days, since I haven't been able to competitively game for the last couple months because of this and it's taken a toll on me.

Here's my BQM: [ I'll update this thread with another one tomorrow morning, but just seeing if i can get any help overnight lol ] 

https://gyazo.com/8bd054e2095ce0607ce5128e064edbab

Thanks


That's a terrible BQM.

If it is oversubscription/utilization it's the worst I've seen. Considering the HUB stats look ok I can't suggest anything else it could be.

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badlatency
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Re: High latency spikes + Packet Loss Almost 24/7

thanks for replying 

https://gyazo.com/16e86906dd47d69d2abdbf6120774fec

That's the BQM now, what can i do to resolve this ?? lol

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