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MrSlowInternet
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High latency - please help! all levels and BQM posted within

Seems to kick off at peak times, but I never remember it being as bad as it has been for the last few weeks.

MrSlowInternet_0-1640028437179.png

Item Status Comments

Acquired Downstream Channel (Hz)
282750000
Locked
Ranged Upstream Channel (Hz)
53699969
Locked
Provisioning State
Online

 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12827500006.640256 qam19
21387500007.640256 qam1
31467500007.440256 qam2
41547500007.440256 qam3
51627500007.540256 qam4
61707500007.440256 qam5
71787500007.340256 qam6
81867500007.440256 qam7
9194750000740256 qam8
102027500006.940256 qam9
112107500006.840256 qam10
122187500006.940256 qam11
132267500006.540256 qam12
142347500006.540256 qam13
152427500006.540256 qam14
162507500006.140256 qam15
172587500006.440256 qam16
182667500006.840256 qam17
192747500006.440256 qam18
20290750000740256 qam20
21298750000740256 qam21
223067500006.840256 qam22
233147500007.340256 qam23
24322750000740256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.341630
2Locked40.92730
3Locked40.93060
4Locked40.93110
5Locked40.92610
6Locked40.92730
7Locked40.92880
8Locked40.93860
9Locked40.94970
10Locked40.95440
11Locked40.95120
12Locked40.96700
13Locked40.98290
14Locked40.99250
15Locked40.312020
16Locked40.315650
17Locked40.325550
18Locked40.929460
19Locked40.336950
20Locked40.350530
21Locked40.967790
22Locked40.390900
23Locked40.3103880
24Locked40.3159320

 

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15369996943.8512064 qam2
23940002643.8512064 qam4
34619998843.8512064 qam3
46029999643.8512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA0000
3ATDMA0010
4ATDMA0000

 

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
7dsfd;kfoA,.iyewrkldJKDHS

 

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Travis_M
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Re: High latency - please help! all levels and BQM posted within

Hi @MrSlowInternet 

 

Thanks for posting on our community forum!

 

I'm going to drop you a private message, please keep an eye on your inbox.

 

Regards

Travis_M
Forum Team



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Adduxi
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Message 3 of 4
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Re: High latency - please help! all levels and BQM posted within

Hub stats look okay, but your BQM looks "noisy" and also showing signs of over utilisation at peak times.   A technician will be needed to check your circuit.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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MrSlowInternet
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Re: High latency - please help! all levels and BQM posted within

Thank you, I have replied
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