High latency - please help! all levels and BQM posted within

[MrSlowInternet]

Seems to kick off at peak times, but I never remember it being as bad as it has been for the last few weeks.

Item Status Comments

Acquired Downstream Channel (Hz)	282750000	Locked
Ranged Upstream Channel (Hz)	53699969	Locked
Provisioning State	Online

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	282750000	6.6	40	256 qam	19
2	138750000	7.6	40	256 qam	1
3	146750000	7.4	40	256 qam	2
4	154750000	7.4	40	256 qam	3
5	162750000	7.5	40	256 qam	4
6	170750000	7.4	40	256 qam	5
7	178750000	7.3	40	256 qam	6
8	186750000	7.4	40	256 qam	7
9	194750000	7	40	256 qam	8
10	202750000	6.9	40	256 qam	9
11	210750000	6.8	40	256 qam	10
12	218750000	6.9	40	256 qam	11
13	226750000	6.5	40	256 qam	12
14	234750000	6.5	40	256 qam	13
15	242750000	6.5	40	256 qam	14
16	250750000	6.1	40	256 qam	15
17	258750000	6.4	40	256 qam	16
18	266750000	6.8	40	256 qam	17
19	274750000	6.4	40	256 qam	18
20	290750000	7	40	256 qam	20
21	298750000	7	40	256 qam	21
22	306750000	6.8	40	256 qam	22
23	314750000	7.3	40	256 qam	23
24	322750000	7	40	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	4163	0
2	Locked	40.9	273	0
3	Locked	40.9	306	0
4	Locked	40.9	311	0
5	Locked	40.9	261	0
6	Locked	40.9	273	0
7	Locked	40.9	288	0
8	Locked	40.9	386	0
9	Locked	40.9	497	0
10	Locked	40.9	544	0
11	Locked	40.9	512	0
12	Locked	40.9	670	0
13	Locked	40.9	829	0
14	Locked	40.9	925	0
15	Locked	40.3	1202	0
16	Locked	40.3	1565	0
17	Locked	40.3	2555	0
18	Locked	40.9	2946	0
19	Locked	40.3	3695	0
20	Locked	40.3	5053	0
21	Locked	40.9	6779	0
22	Locked	40.3	9090	0
23	Locked	40.3	10388	0
24	Locked	40.3	15932	0

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53699969	43.8	5120	64 qam	2
2	39400026	43.8	5120	64 qam	4
3	46199988	43.8	5120	64 qam	3
4	60299996	43.8	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	0	0

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	7dsfd;kfoA,.iyewrkldJKDHS

 

[Travis_M]

Hi @MrSlowInternet 

Thanks for posting on our community forum!

I'm going to drop you a private message, please keep an eye on your inbox.

Regards

[Adduxi]

Hub stats look okay, but your BQM looks "noisy" and also showing signs of over utilisation at peak times.   A technician will be needed to check your circuit.

[MrSlowInternet]

Thank you, I have replied