I have been experiencing really poor internet quality from mid-day to mid-night most days for months now. I understand that capacity is running high due to global conditions but I'm really starting to suffer with my own working from home situation.
I'm a game developer working on the Stadia cloud gaming platform. Earlier this year I was able to play and work on Stadia just fine, however now if I attempt to work/play on the platform between midday and midnight I just get horrible latency and slower than expected speeds. It's worth noting that this also affects general internet (not just gaming) so videos buffer etc.
Here is an image of my BQM which has been running for a few weeks now :
I would greatly appreciate some support from a mod/engineer to see if there is anything I can do as it's getting almost impossible to work under these conditions.
I've rang on a couple of occasions and just get told that it is "peak time" and that there is nothing that can be done. I was actually told to "reset the modem" which would "boost my signal" which is not a fix for the issue I am experiencing 🙄
The problem with over the phone communication is that I can't display the nature of the issue, which is why I'm here 🙂
I'll hang fire here and hopefully hear from a staff member soon!
Don't mention utilisation, just say slow speed and cutting out.
You need to remember that they are reading from a screen script, and as soon as you mention something that is not on screen they will do anything to get rid of you; their favourites are reboot and I will send a signal down to the Hub.
Yeah that is my concern. If they come and confirm it's an area problem that's unsolvable then I'll probably have to look elsewhere for a provider which is a shame! At least I'll have the right to cancel without any penalty then.
I've done some digging and yeah that makes sense, hopefully the OpenReach network in my area isn't so utilised 🤞
It's a shame, I've been with VM for years and the service is usually great! The internet I service I get for most things is fine it's just with the nature of my work I need to have that low latency which I'm just not getting currently but I'll hopefully be back one day if the area improves or I move house!