After countless calls, 2 engineer visits and no luck I am still facing issues with packet loss and high latency.
The last engineer that came out was very frank and honest with me, she was told that there is high utilisation in this area and that is what they should be telling to customers where on reality it's a case that virgin have sold too many connections in the area and the node can't handle it. Essentially Virgin want profit and don't care about the service they are providing. I have internet so I should be happy.
This is apparently being fixed by the network team in July under COM104051418... I reported this issue in April.
I spend £83 a month on the service and they offered me £80 refund. I don't want this refund I want a decent connection.
Before anyone asks
All cables replaced both my ethernet cables and the engineer replaced the coax cables
Super hub replaced
I don't use wi-fi which is all customer support seem to be able to assist with.
I'm apparently in contract till October and have to pay a huge sum to get out of this mess.
How is this fair to your customers?
I see 100s of posts on here with the same issue, surely some kind of legal action can be taken