High latency on Hell Let Loose

[joek66]

Recently joined VM on a 100 Mbps connection and ping is typically 90-120ms (significantly more than previous TalkTalk fibre connection). 

I'm using a PowerLine connector but tried removing that today and connecting directly via Ethernet cable - very little improvement.

Would love to know what I could do to get the ping down to something a bit more respectable, e.g. 50ms or lower! 

Thanks

[Zak_M]

Thank you for providing me that information via PM. 

I have arranged the engineer appointment, for the time, date & to make any further amendments, please visit your My Virgin Media account

Kind regards,

Zak_M

[joek66]

So, I'm still experiencing the same relatively high latency issues.

The engineer removed an attenuator which he thought was the problem, but I don't really see any improvement to the latency issues.

Looking at the BQM, there are periods over the past month where average latency in the evening has shot up for several hours. Could this be a capacity issue or something else?

I've taken another look at my downstream and upstream readings to see if this adds any more useful data:

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	330750000	7	40	256 qam	25
2	202750000	6	38	256 qam	9
3	210750000	6	38	256 qam	10
4	218750000	5.8	38	256 qam	11
5	226750000	5.6	38	256 qam	12
6	234750000	5.5	38	256 qam	13
7	242750000	5	38	256 qam	14
8	250750000	4.5	38	256 qam	15
9	258750000	4.3	38	256 qam	16
10	266750000	4.3	38	256 qam	17
11	274750000	4.8	38	256 qam	18
12	282750000	5.5	38	256 qam	19
13	290750000	5.8	38	256 qam	20
14	298750000	6	38	256 qam	21
15	306750000	6.4	38	256 qam	22
16	314750000	6.6	38	256 qam	23
17	322750000	6.8	39	256 qam	24
18	338750000	6.9	40	256 qam	26
19	346750000	6.6	40	256 qam	27
20	354750000	6.5	40	256 qam	28
21	362750000	6.4	40	256 qam	29
22	370750000	6.3	40	256 qam	30
23	378750000	6	40	256 qam	31
24	386750000	5.8	40	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	4656	8107
2	Locked	38.9	2338	12473
3	Locked	38.6	3044	11961
4	Locked	38.9	3354	11009
5	Locked	38.6	3652	10448
6	Locked	38.9	4054	9703
7	Locked	38.9	4933	9629
8	Locked	38.6	4916	9648
9	Locked	38.9	5136	9052
10	Locked	38.9	5408	9123
11	Locked	38.9	6474	8852
12	Locked	38.9	4979	8793
13	Locked	38.9	4913	8995
14	Locked	38.9	5327	8713
15	Locked	38.9	4693	8884
16	Locked	38.9	4500	8572
17	Locked	39.8	4439	8598
18	Locked	40.3	4693	7843
19	Locked	40.3	4693	7826
20	Locked	40.3	4542	7218
21	Locked	40.9	4423	6765
22	Locked	40.3	4481	7104
23	Locked	40.3	4546	6895
24	Locked	40.9	4139	6610

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700108	41.8	5120	64 qam	2
2	60300150	42.8	5120	64 qam	1
3	46199952	40.8	5120	64 qam	3
4	39400000	40.3	5120	64 qam	4

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	33	0
2	ATDMA	0	0	25	0
3	ATDMA	0	0	47	0
4	ATDMA	0	0	35	0

[Natalie_L]

Hi joek66,

Thanks for getting back in touch with us. 

I have taken a look from our side and everything does appear to be running within specification.

Do you have a link to your most recent/live BQM graph?

Thanks, 

[joek66]

Yes, the link is in this thread on the first page. The BQM has been running the whole time. 

[joek66]

Particular days over April where BQM shows high latency and (on some days) packet loss:

[joek66]

Hmm, my pictures are no longer appearing - are image uploads from BQM not allowed? I'm conscious that you can only ever view the last 24 hours which isn't very helpful when reporting a problem that's been going on for months.

[jpeg1]

If the upload pictures contained any identifying information they would be moderated out.

A Live Link to the BQM is best because it can be seen at any time.

[joek66]

BQM graphs for problematic days in April (now with IP address redacted):

1st April

8th April

9th April

10th April

11th April

19th April

20th April

23rd April

[Tom_W1]

Hi @joek66 thanks for your posts and I'm sorry you're still having issues.

I've checked, double-checked and triple-checked and there are definitely at the time of writing, no confirmed area faults or on your network either - all of the upstream, downstream and power levels are within specifications so there is nothing in theory that should be causing this problem from our side.

I know you've provided the BQM levels so that would seem apparent it's affecting the whole network, but do you notice problems on any other games apart from Hell Let Loose and if so, are all of these via Steam? If so, can you try something else that's not on Steam to see if this makes any difference?

Additionally, it seems that you've had your Hub turned on for quite a significant amount of time, so I'd also advise performing a complete factory reset as advised here - please note this may mean you have to reset up your powerline adaptors too and your SSID and password will also reset to default.

Many thanks

[jpeg1]

@joeek66

Most of the issues in your BQM graphs are not unique to your connection, but are widespread network problems.  Compare your 20 April with my graph for the same day.  Other days have the same close similarity.

By all means complain about this, as others already have, but there is nothing that can be done to your own individual connection to improve it.