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High latency issues

Ever since the corona crysis I've been getting crazy ping spikes which makes gaming impossible. Can someone advise how to fix this? Is this a problem at my end or is it a Virgin Media network issue? Thanks

 

www.thinkbroadband.com/broadband/monitoring/quality/share/185aabd14b9a351341577e2d637f78181b1e6c8d-05-05-2020

 

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Re: High latency issues

PING 8.8.8.8 (8.8.8.8): 64 data bytes
72 bytes from 8.8.8.8: seq=0 ttl=56 time=240.000 ms
72 bytes from 8.8.8.8: seq=1 ttl=56 time=0.000 ms
--- 8.8.8.8 ping statistics ---
3 packets transmitted, 2 packets received, 33% packet loss
round-trip min/avg/max = 0.000/120.000/240.000 ms

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Re: High latency issues

Trace Statistics : traceroute to 8.8.8.8 (8.8.8.8), 30 hops max, 38 byte packets
1 10.86.236.1 (10.86.236.1) 20.000 ms 20.000 ms 10.000 ms
2 brnt-core-2a-xe-211-0.network.virginmedia.net (62.255.200.237) 10.000 ms 20.000 ms 50.000 ms
3 * * *
4 tele-ic-7-ae2-0.network.virginmedia.net (62.253.175.34) 10.000 ms 20.000 ms 10.000 ms
5 74-14-250-212.static.virginm.net (212.250.14.74) 30.000 ms 10.000 ms 10.000 ms
6 74.125.242.65 (74.125.242.65) 20.000 ms 108.170.246.129 (108.170.246.129) 10.000 ms 74.125.242.97 (74.125.242.97) 20.000 ms
7 64.233.175.107 (64.233.175.107) 100.000 ms 209.85.241.93 (209.85.241.93) 20.000 ms 108.170.232.97 (108.170.232.97) 20.000 ms
8 dns.google (8.8.8.8) 20.000 ms 20.000 ms 20.000 ms
Trace complete.

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Re: High latency issues

Network Log

Time Priority Description

07/05/2020 13:49:32noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/05/2020 08:27:33criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2020 02:37:19ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2020 13:38:45criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2020 10:52:19ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/04/2020 13:05:28criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/04/2020 10:51:51noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/04/2020 10:46:18ErrorDCC rejected authentication failure;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/04/2020 04:00:48ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/04/2020 01:36:20criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2020 04:23:17ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/04/2020 18:17:19criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/04/2020 02:55:37noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsl10016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/04/2020 02:55:37ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/04/2020 16:52:13ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/04/2020 14:30:37criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/04/2020 06:48:51ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/04/2020 16:07:9Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/04/2020 16:07:9criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/04/2020 01:28:4criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Re: High latency issues

Hi yobama, 

 

Thank you for your post.

 

I sorry to hear you have been experiencing issues with your broadband service.

 

I have reviewed your reports and that combined with some information on your account, I would like to take a closer look if that's okay. 

 

Ill pop you over a private message now and we can go from there. 

 

Speak soon, 

Nat
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Re: High latency issues

Thank you for your efforts in trying to resolve this for me.

Router was replaced, cables, splitter also. But sadly nothing has changed. The conclusion drawn was that it is a high utilisation issue with many more people using up the bandwidth during the corona crysis. The sign that you might also be suffering from this is that these high latency/ package losses occur consistently and only during 8am to about 10pm every day, but work fine outside of these hours. 

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