Likek most people inthe country, im working from home. My employer provides a citrix service which allows me to RDP to my office desktop. We use Skype for business to communicate and hold conference calls and meetings. Several members of my team have been complaining about my poor call quality. Initially I thought it was my google wifi router, however, after running simple tests on my line quality, it appears there is a high level of latency and packet loss's. If i use my iphone to tether, the amount of noise significantly reduces which points to my Virgin connection being the issue. I have connected my laptop directly to the modem, and same issues. Can you check whats causing this at my end?
There's not quite enough history on your BQM yet to see if the line quality deteriorates during "peak hours" (8AM to 11PM) or whether it is consistently this bad. If the packet loss goes away and pings go down after 10-11PM, you're probably looking at a utilisation issue, especially if it's only now that you're starting to see these issues. Let the BQM run for another 24 hours and then see what the graph looks like.
If the BQM looks bad across a full 24-hour period, it is possible that you've always had poor line quality and that until now, you've not noticed it. If you rarely use ULL (Ultra-Low-Latency) applications like online games and VOIP services (like Discord voice calls, Skype calls, etc.) then you would not likely notice problems with packet loss - things like web browsers will just retry lost packets.
One other thing you could do is go to your Hub's status page and paste in the "Downstream bonded channels" section where it lists "Pre RS" and "Post RS Errors", to aid in troubleshooting.
Many thanks for your response, what you say aboout utilisation is quite interesting. I work from home once a week generally and have quite a few calls throughout the day lasting 20 mins at a time, never had issues in the past. I do have a number of smart devices at home (22 connected items according to stats) which is why i dont use the Super Hub 3 as my Router, it just cant handle it. Will the utilisation concerns be on the WAN or LAN side? Im guessing WAN given the current situation with everyone at home?
The stats for Pre RS and Post RS are below.
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors