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High latency and packet loss

I have recently been having issues with my broadband and would like some help on the matter. I have been experiencing high latency and packet loss when trying to play a game or watch something. This is a Broadband Quality Monitor of the last 24 hours. What should i do to fix it?

https://www.thinkbroadband.com/broadband/monitoring/quality/share/b505353751b28733bdd8b7149947761534... 

 

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Re: High latency and packet loss

Welcome to the club mate.

What's your area? I've found at least 4 people complaining the same here close, London SE26.

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Re: High latency and packet loss

I am in the  London BR7 area

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Re: High latency and packet loss

Hi mate im a Field technician there has been a few other people from the BR area that are being hit by a network fault. if you could PM your Account number + area code i can check if youre also affected by the same outage


Here to help! I'm a technician helping out whilst working from home. Find out more


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