Unless you're in the first 14 days "cancellation window", or you can prove that the speeds are half of what you should be getting (via ethernet connected device) then there would be huge early termination penalties. If it's the 14 day window, give thought to whether you'd take a chance on VM fixing it.
If you're past 14 days you have to give them the chance, but looking at the BQM I think there's a reasonable chance it can be fixed. Your options:
1) Try phoning it in (and probably dealing with the worst and least competent offshore customer service you will ever have encountered from any company).
2) Text it in (and pray that you get a call back from the UK based team, not the offshore bunglers).
3) Wait here for the friendly, UK based staff to pick your post up and advise. This can take a day or two, sometimes much less.
In the meanwhile if you connect to the hub, and click on the link "Check router status", then post as text the contents of the tabs titled Downstream, Upstream and Network log, we can take a look for any obvious faults, though they can't be fixed remotely.
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