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High latency and packet loss 20%

Hi,

Since last year December I had issues with latency when playing FPS games on my PS4. I connected my PS4 with cat6 ethernet cable directly to Hub 3.0. I use the Hub 3.0 as router.

However, now FPS games are unplayable. I am constantly lagging which is very frustrating. I tried everything from resetting the Hub multiple times and changing ethernet cables. Unfortunately, it didn’t help at all. My download speed fluctuates from 40 to 90 mbps (connected with ethernet cable via ookla). My package is 100 mbps, It seems that it’s not stable.

I was told that there is an area problem and this would be fixed today. However, I called again and they said it will be fixed coming Friday. I just want to be sure if it is indeed area problem or is something wrong on my end as I was already experiencing this issue in the past. Could you please check?

Thank you.

Please see broadband monitor: https://www.thinkbroadband.com/broadband/monitoring/quality/share/26e5712ce261c75814258d6a6f1141f003...

 

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Re: High latency and packet loss 20%

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1395000000-2.538256 qam33
2267000000-1.538256 qam17
3275000000-1.238256 qam18
4283000000-1.238256 qam19
5291000000-1.538256 qam20
6299000000-138256 qam21
7307000000-0.738256 qam22
8315000000-138256 qam23
9323000000-0.938256 qam24
10331000000-0.738256 qam25
11339000000-1.238256 qam26
12347000000-138256 qam27
13355000000-0.940256 qam28
14363000000-1.538256 qam29
15371000000-2.538256 qam30
16379000000-2.238256 qam31
17387000000-1.938256 qam32
18403000000-2.738256 qam34
19411000000-2.738256 qam35
20419000000-3.238256 qam36
21427000000-3.738256 qam37
22435000000-3.738256 qam38
23443000000-3.938256 qam39
24451000000-4.238256 qam40



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.6440
2Locked38.9290
3Locked38.9400
4Locked38.9340
5Locked38.9390
6Locked38.9350
7Locked38.9390
8Locked38.9510
9Locked38.9450
10Locked38.9290
11Locked38.6420
12Locked38.9360
13Locked40.9190
14Locked38.9290
15Locked38.9500
16Locked38.6420
17Locked38.9180
18Locked38.9420
19Locked38.9320
20Locked38.9410
21Locked38.9580
22Locked38.9730
23Locked38.9490
24Locked38.6650

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1602999914.675512064 qam1
2394000754.525512064 qam4
3461999714.675512064 qam3
4537000194.675512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

 

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Re: High latency and packet loss 20%

Network Log

Time Priority Description

27/04/2020 15:25:57noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2020 09:13:11criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/04/2020 14:52:40noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/04/2020 14:42:59Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/04/2020 13:41:11criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/04/2020 22:47:59noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsl10016u+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/04/2020 22:47:59ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/04/2020 16:55:22ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/04/2020 11:39:40criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2020 23:17:44ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2020 11:30:38criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2020 11:25:2Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2020 11:24:58criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2020 11:24:58Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2020 11:24:58criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2020 11:24:58Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2020 11:23:42Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2020 11:23:38criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2020 11:23:38Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2020 11:23:37criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

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