Virgin Media Community

[am70]

Hi,

Since last year December I had issues with latency when playing FPS games on my PS4. I connected my PS4 with cat6 ethernet cable directly to Hub 3.0. I use the Hub 3.0 as router.

However, now FPS games are unplayable. I am constantly lagging which is very frustrating. I tried everything from resetting the Hub multiple times and changing ethernet cables. Unfortunately, it didn’t help at all. My download speed fluctuates from 40 to 90 mbps (connected with ethernet cable via ookla). My package is 100 mbps, It seems that it’s not stable.

I was told that there is an area problem and this would be fixed today. However, I called again and they said it will be fixed coming Friday. I just want to be sure if it is indeed area problem or is something wrong on my end as I was already experiencing this issue in the past. Could you please check?

Thank you.

Please see broadband monitor: https://www.thinkbroadband.com/broadband/monitoring/quality/share/26e5712ce261c75814258d6a6f1141f003...

[am70]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	395000000	-2.5	38	256 qam	33
2	267000000	-1.5	38	256 qam	17
3	275000000	-1.2	38	256 qam	18
4	283000000	-1.2	38	256 qam	19
5	291000000	-1.5	38	256 qam	20
6	299000000	-1	38	256 qam	21
7	307000000	-0.7	38	256 qam	22
8	315000000	-1	38	256 qam	23
9	323000000	-0.9	38	256 qam	24
10	331000000	-0.7	38	256 qam	25
11	339000000	-1.2	38	256 qam	26
12	347000000	-1	38	256 qam	27
13	355000000	-0.9	40	256 qam	28
14	363000000	-1.5	38	256 qam	29
15	371000000	-2.5	38	256 qam	30
16	379000000	-2.2	38	256 qam	31
17	387000000	-1.9	38	256 qam	32
18	403000000	-2.7	38	256 qam	34
19	411000000	-2.7	38	256 qam	35
20	419000000	-3.2	38	256 qam	36
21	427000000	-3.7	38	256 qam	37
22	435000000	-3.7	38	256 qam	38
23	443000000	-3.9	38	256 qam	39
24	451000000	-4.2	38	256 qam	40

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	44	0
2	Locked	38.9	29	0
3	Locked	38.9	40	0
4	Locked	38.9	34	0
5	Locked	38.9	39	0
6	Locked	38.9	35	0
7	Locked	38.9	39	0
8	Locked	38.9	51	0
9	Locked	38.9	45	0
10	Locked	38.9	29	0
11	Locked	38.6	42	0
12	Locked	38.9	36	0
13	Locked	40.9	19	0
14	Locked	38.9	29	0
15	Locked	38.9	50	0
16	Locked	38.6	42	0
17	Locked	38.9	18	0
18	Locked	38.9	42	0
19	Locked	38.9	32	0
20	Locked	38.9	41	0
21	Locked	38.9	58	0
22	Locked	38.9	73	0
23	Locked	38.9	49	0
24	Locked	38.6	65	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60299991	4.675	5120	64 qam	1
2	39400075	4.525	5120	64 qam	4
3	46199971	4.675	5120	64 qam	3
4	53700019	4.675	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[am70]

Network Log

Time Priority Description

27/04/2020 15:25:57	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2020 09:13:11	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/04/2020 14:52:40	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/04/2020 14:42:59	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/04/2020 13:41:11	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/04/2020 22:47:59	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsl10016u+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/04/2020 22:47:59	Error	DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/04/2020 16:55:22	Error	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/04/2020 11:39:40	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2020 23:17:44	Error	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2020 11:30:38	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2020 11:25:2	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2020 11:24:58	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2020 11:24:58	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2020 11:24:58	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2020 11:24:58	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2020 11:23:42	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2020 11:23:38	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2020 11:23:38	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2020 11:23:37	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;