High latency & packet loss in M4 (area 20) - 6 months ongoing
Having terrible latency and packet loss issues with our virgin media during peak times for the past 6 months now. I posted on these forums earlier this year, got a reply saying 'we'll get in touch', and no more responses, so thought I'd make a new post to try and find out what's going on. If the network is oversubscribed, I feel like I shouldn't be paying full price for this - especially since I've been unable to play online games or do any other latency-dependent tasks for a long time now.
Here's a snapshot of my latency for today (22/06/2020) - and this is actually a GOOD day, usually the full day has a bar of red dropped packets at the top.
Re: High latency & packet loss in M4 (area 20) - 6 months ongoing
If it's not affecting a large area of customers it may not show on the service status page but you can quote the reference above to any agents for this or try calling the service status line on 0800 561 0061.