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Shaf11
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High latency, Ping and packet bursts, gaming unplayable

I have done all the usual stuff like rebooting, pin reset etc, nothing has helped.

 

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Shaf11
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Helpful Answer

Re: High latency, Ping and packet bursts, gaming unplayable

Below is an example of BQM

https://www.thinkbroadband.com/broadband/monitoring/quality/share/d5bfe3b24daf96dbf7e6c3c85e6bf5d54429e170-06-06-2021

 

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Shaf11
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Re: High latency, Ping and packet bursts, gaming unplayable

20210608_142119.jpg

 It's getting worse, any help??

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R_A_P1
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Re: High latency, Ping and packet bursts, gaming unplayable

Best thing to do is leave and never return to vm I’m free in under 2 weeks and never ever want to hear the words virgin media ever again

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Shaf11
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Re: High latency, Ping and packet bursts, gaming unplayable

Lucky you got 2 weeks left, worst provider ever specially if you're a gamer, worst support staff also, they don't even understand the simple terms and work in the support 

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Tom_F
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Re: High latency, Ping and packet bursts, gaming unplayable

Hi Shaf11, thanks for getting in touch.

 

Sorry to hear you've been having some issues with your connection. I appreciate the BQM doesn't look great, however when running an in-depth check from here I'm unable to identify any obvious issues.

 

All power levels are within spec, and there are no signs of SNR or congestion either. Can you confirm if this is impacted wired & WiFi connections?

 

Please post your Hub/network connection details so we can check to see if there is a problem there. If you're unsure how:
In your browser’s URL box type in  http://192.168.0.1  (or http://192.168.100.1 - if in modem mode) and hit return. If you have a hub 2 or 3 when the page loads don't log in but click ‘Check Router Status’. If you have a Hub 4 when the page loads log in and then click ‘Check Router Status’. Copy full sets of data onto here from the downstream, upstream, &  network logs pages and paste them here. Please don’t include personal data or MAC addresses -  if you copy/paste the data the forum software should blank them out for you. 

 

Tom

 

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Shaf11
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Re: High latency, Ping and packet bursts, gaming unplayable

Hi Tom,

Below is the information requested

Thanks

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

14027500001.740256 qam30
22027500003.238256 qam9
32107500002.536256 qam10
4218750000232256 qam11
52267500001.434256 qam12
6234750000138256 qam13
72427500001.538256 qam14
82507500001.438256 qam15
92587500001.238256 qam16
102667500002.240256 qam17
112747500001.938256 qam18
122827500001.938256 qam19
13290750000238256 qam20
14298750000238256 qam21
153067500002.438256 qam22
163147500002.440256 qam23
173227500002.238256 qam24
183307500002.938256 qam25
193707500002.240256 qam26
20378750000240256 qam27
213867500001.738256 qam28
22394750000238256 qam29
23410750000138256 qam31
24418750000138256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.980737161
2Locked38.663210595323
3Locked36.3482928710520
4Locked32.56401236312333
5Locked34.32026355230417
6Locked38.968108856952
7Locked38.914650464221
8Locked38.929142655769
9Locked38.922808657956
10Locked40.32397744413
11Locked38.92013461887
12Locked38.9707681438
13Locked38.9556031435
14Locked38.91065892203
15Locked38.91887703894
16Locked40.3124378828
17Locked38.9115297634
18Locked38.934357505
19Locked40.3644583317
20Locked40.3326181582
21Locked38.676824283
22Locked38.6104278222
23Locked38.957771227
24Locked38.947926226

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370000047512016 qam1
23940000047512016 qam3
34620000046.3512016 qam2
43260000044.3512016 qam4



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA0000
3ATDMA0010
4ATDMA0000

 

 

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Shaf11
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Re: High latency, Ping and packet bursts, gaming unplayable

Network Log

Time Priority Description

09/06/2021 23:19:55noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/06/2021 23:17:25Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/06/2021 22:48:24criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/06/2021 16:07:57noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/06/2021 16:07:40Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/06/2021 15:43:30noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/06/2021 15:42:29Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:38criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/06/2021 10:17:6criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:36criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/06/2021 18:41:3Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/06/2021 11:33:56criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/06/2021 10:43:4Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:38criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/06/2021 01:42:16Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/06/2021 22:46:39ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/06/2021 21:44:14Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/06/2021 20:00:34criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/06/2021 20:11:20Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/06/2021 16:31:40noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
402750000
Locked
Ranged Upstream Channel (Hz)
53700000
Locked
Provisioning State
Online

 

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt062-b.cm



Primary Downstream Service Flow

SFID430604
Max Traffic Rate402500089
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID430603
Max Traffic Rate38500089
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort
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Paul_DN
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Re: High latency, Ping and packet bursts, gaming unplayable

Hi Shaf11,

 

Thanks for coming back, I have had a look and cannot see any issues standing out, to gather more information please can you set up a free “Broadband Quality Monitor” to continually monitor the state of your connection and record any network dropouts.

 

It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with us. Make sure you uncheck the “ignore ping from WAN side” box in the settings if you see a wall of "red" - note it will take an hour or two to start seeing a sensible picture. please run this for 72 hours and post the results here so we can have a further look into this for you.

 

Regards

 

Paul.

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risc19
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Re: High latency, Ping and packet bursts, gaming unplayable


@Paul_DN wrote:

Hi Shaf11,

 

Thanks for coming back, I have had a look and cannot see any issues standing out, to gather more information please can you set up a free “Broadband Quality Monitor” to continually monitor the state of your connection and record any network dropouts.

 

It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with us. Make sure you uncheck the “ignore ping from WAN side” box in the settings if you see a wall of "red" - note it will take an hour or two to start seeing a sensible picture. please run this for 72 hours and post the results here so we can have a further look into this for you.

 

Regards

 

Paul.


He has set one up.

READ the posts.

My Broadband Ping - Virgin Lagfest Modem Mode