I play and stream games. Ever since the unfortunate circumstances of Coronavirus everyone has been at home. Since around the period right before the UK went into lockdown. I have been experiencing high ping and bad packet loss. We have had someone from Virgin Media over to have a look at this, they tried a new router but this has unfortunately not fixed the problem. Even off stream when I am communicating with friends online they are notice me stuttering when I talk and this is due to packet loss. I was wondering if anyone may know how to go about fixing this at all? I have tried so many different options on my streaming software and my games and nothing has fixed this as well. When we had someone from Virgin over they said if the router doesn't fix it then it could be the amount of traffic being used in your area. Which now as everything is starting to reopen I find that hard to believe how it can still be causing me issues. This is unfit for purpose and I would appreciate it if anyone could help me if possible.