Virgin Media Community

[aphex187]

Hi guys,

When joining a UK/EU and the server is around half capacity say 30 players my ping sits around 56. As soon as the server fills up to a 100 my ping shoots up from 88 to 100 and will fluctuate around those and will not drop below. I tried CS Source and my ping was A OK on that with me hitting around 18 but again the player count on those types of servers is real low compared to something like HLL.

I'm running a wired connection from a Hub 4 on a Gig1 connection.

P.S. also seeing dropouts on my wifi soundbar and I'm also seeing streaming lose quality from time to time when watching films.

Cheers for any help on this matter 🙂

[aphex187]

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

9	203000000	7.300003	38.983261	QAM256	9
8	195000000	7.400002	38.983261	QAM256	8
10	211000000	7.199997	38.983261	QAM256	10
11	219000000	7.300003	38.983261	QAM256	11
12	227000000	7.099998	38.983261	QAM256	12
13	235000000	6.900002	38.983261	QAM256	13
14	243000000	7.000000	38.983261	QAM256	14
15	251000000	7.099998	38.983261	QAM256	15
16	259000000	7.199997	40.366287	QAM256	16
17	267000000	6.900002	38.605377	QAM256	17
18	275000000	6.900002	38.983261	QAM256	18
19	283000000	7.099998	38.605377	QAM256	19
20	291000000	7.300003	38.605377	QAM256	20
21	299000000	7.699997	40.366287	QAM256	21
22	307000000	7.699997	40.366287	QAM256	22
23	315000000	7.400002	40.366287	QAM256	23
24	323000000	7.099998	38.983261	QAM256	24
25	331000000	7.000000	38.983261	QAM256	25
26	339000000	6.599998	38.605377	QAM256	26
27	347000000	6.599998	38.983261	QAM256	27
28	355000000	6.800003	38.983261	QAM256	28
29	363000000	6.800003	38.983261	QAM256	29
30	371000000	6.500000	38.983261	QAM256	30
31	379000000	6.300003	38.983261	QAM256	31
1	139000000	9.699997	38.983261	QAM256	1
2	147000000	9.500000	38.983261	QAM256	2
3	155000000	9.500000	38.983261	QAM256	3
4	163000000	9.000000	38.983261	QAM256	4
5	171000000	8.500000	40.366287	QAM256	5
6	179000000	8.000000	40.366287	QAM256	6
7	187000000	8.099998	38.983261	QAM256	7

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

9	Locked	38.983261	0	0
8	Locked	38.983261	0	0
10	Locked	38.983261	0	0
11	Locked	38.983261	0	0
12	Locked	38.983261	0	0
13	Locked	38.983261	0	0
14	Locked	38.983261	0	0
15	Locked	38.983261	0	0
16	Locked	40.366287	0	0
17	Locked	38.605377	0	0
18	Locked	38.983261	0	0
19	Locked	38.605377	0	0
20	Locked	38.605377	0	0
21	Locked	40.366287	0	0
22	Locked	40.366287	0	0
23	Locked	40.366287	0	0
24	Locked	38.983261	0	0
25	Locked	38.983261	0	0
26	Locked	38.605377	0	0
27	Locked	38.983261	0	0
28	Locked	38.983261	0	0
29	Locked	38.983261	0	0
30	Locked	38.983261	0	0
31	Locked	38.983261	0	0
1	Locked	38.983261	0	0
2	Locked	38.983261	0	0
3	Locked	38.983261	0	0
4	Locked	38.983261	0	0
5	Locked	40.366287	0	0
6	Locked	40.366287	0	0
7	Locked	38.983261	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1880

QAM4096

424

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

42

6.9

1987857995

0

[aphex187]

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400000	32.520599	5120 KSym/sec	64QAM	4
2	46200000	33.020599	5120 KSym/sec	64QAM	3
3	53700000	34.020599	5120 KSym/sec	64QAM	2
4	60300000	34.520599	5120 KSym/sec	64QAM	1

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	0	0
2	US_TYPE_STDMA	0	0	1	0
3	US_TYPE_STDMA	0	0	1	0
4	US_TYPE_STDMA	0	0	0	0

[aphex187]

Time Priority Description

Wed Apr 20 00:46:45 2022	5	B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 20 00:46:47 2022	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 20 00:47:53 2022	5	B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 20 00:47:55 2022	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 20 00:50:05 2022	3	DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 20 00:50:31 2022	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 20 00:51:52 2022	3	DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 20 00:52:02 2022	3	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 20 00:52:21 2022	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 20 00:53:30 2022	5	B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 20 00:53:32 2022	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 20 00:55:44 2022	3	DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 20 00:55:51 2022	3	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 20 00:56:40 2022	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 20 00:56:44 2022	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 20 00:57:15 2022	3	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 20 00:57:21 2022	5	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 20 00:58:48 2022	3	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 20 01:09:58 2022	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 20 01:11:08 2022	5	B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 20 01:11:10 2022	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 20 01:12:23 2022	5	B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 20 01:12:26 2022	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 20 01:13:27 2022	5	B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 20 01:13:29 2022	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 20 01:14:36 2022	5	B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 20 01:14:39 2022	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 20 01:15:50 2022	5	B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 20 01:16:16 2022	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 20 01:17:27 2022	5	B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 20 01:17:28 2022	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 20 01:18:33 2022	3	DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 20 01:18:44 2022	3	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 20 01:20:05 2022	3	DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 20 01:20:16 2022	3	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 20 01:20:30 2022	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

[carl_pearce]

---

@aphex187 wrote:

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400000	32.520599	5120 KSym/sec	64QAM	4
2	46200000	33.020599	5120 KSym/sec	64QAM	3
3	53700000	34.020599	5120 KSym/sec	64QAM	2
4	60300000	34.520599	5120 KSym/sec	64QAM	1

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	0	0
2	US_TYPE_STDMA	0	0	1	0
3	US_TYPE_STDMA	0	0	1	0
4	US_TYPE_STDMA	0	0	0	0

---

Are you in a FTTP or coax-fibre hybrid area?

The reason I ask is your upstream power levels are quite low, depending on the area you are in.

[aphex187]

Thanks for the quick reply mate!

I'm not sure on that one. How would I find out? I'm in the Teesside area (Stockton-on-tees).

[carl_pearce]

---

@aphex187 wrote:

Thanks for the quick reply mate!

I'm not sure on that one. How would I find out? I'm in the Teesside area (Stockton-on-tees).

---

Does your internal wall socket require a powered connection?

[aphex187]

Sorry for the late reply, no it doesn't.

[carl_pearce]

---

@aphex187 wrote:

Sorry for the late reply, no it doesn't.

---

In that case your upstream power levels are too low and need to be corrected by an engineer visit.

[aphex187]

Only had a couple of Engineers out not so long ago as well.

Cheers for getting back though Carl, appreciate it 😉