I was quite surprised when i came to the forum to see i was not the only person suffering with issues of lag/high ping spikes etc when trying to play online games as i thought i was suffering alone.
I have read through many threads and can see there doesn't seem to be a 'quick fix' but i am making my own topic in the hope somebody from virgin can contact me and see if my issues can be sorted.
I have phoned up several times and in the end i was fobbed off with a new Hub as they said they cannot see any faults on the line and was assured a new hub would fix this issue, this isn't the case unfortunately. They also upgraded me to the 350 package and the issues have somehow got worse. The last 2 days my internet has been fully cut off for 10mins at the same time each morning which is affecting me working from home.
If anybody can suggest/tell me how to post the router settings like everybody else has done that would be great.
Do the other posts not have instructions from users how to post the stats?
Are you connected via wire or wireless?
Whats dropping out exactly?
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Sorry to see that you've been experiencing issues with our broadband. Has this issue only effected you during the lock down period? Does this only effect you when either yourself or another member of the household is gaming on the console?
I can also see that the uptime of the hub is well beyond 10 days. Can you please perform a pin hole reset on the hub if possible to see if this can improve the services for us?
Yeah it started around the end of April and has been non-stop since, i can see on my think broadband monitoring that it looks good throughout the night, would that mean the issue is due to so many people being online at once? If so is there anything i can do, as i pay for the top broadband package so i can game in my downtime.
It is only me who games in our household and it is all done through an Ethernet cable, Virgin did send me a replacement hub and i have bought a new Ethernet cable and still get the issues.
I have done a few pin resets as that is all i get told to do when i call up your call centres and it unfortunately does nothing.
Hoping there is something else it could be or if an engineer would hopefully be able to diagnose it for me.
Engineer visited this morning and advised the problem would be fixed. She left about 2 and a half hours ago now and i have checked my BQM and i still have issues. Packet loss and really silly high ping spikes since the engineer left.
It is worrying that my connection seems fine between 12am and 8am, when nobody is likely awake using it. And i had 0 issues before lockdown started....
What should i do next to try and get this sorted as its been going on for over 2 months now.