Virgin Media Community

[ToddCoop]

Hi, Recently my ping and latency has been terrible. My download speeds are slightly decreased but nothing dramatic. However, my ping during gaming has gone up from 19ms~ to upwards of 200. We recently had an engineer out to fix our old hub 3 that stopped working altogether. I checked to see if there was "anything going on in my area" and it said no. I was wondering if anyone could help. 🙂

[Robert_P]

Hi ToddCoop

Disappointing to hear of the broadband issues you're experiencing but thanks for taking the time to contact us via the forums to raise this.

Can you confirm whether this is over a wired or wireless connection? What device are you experiencing the ping jumps on and is this on one specific game or across many?

Thanks

Rob

[ToddCoop]

Hi, it's on my pc across multiple games and is a wired connection 

[Emily_G]

Thank you for the information ToddCoop.

Can you please post your network logs from your Hub settings? Just ensure any personal information such as IP addresses are removed. 

It may also help to run a Broadband Quality Monitor so we can see any drops. 

Thank you, Emily,