High Ping When Gaming

[m1ke1345]

I have been having issues with very high ping (300-600ms) while my partner watches disney +. It only occurs when she's watching and the 300+ ping happens between 5-20 seconds making my online gaming pretty unplayable at times. Discord will drop or lag and my games disconnect then reconnect.

1st Day

https://www.thinkbroadband.com/broadband/monitoring/quality/share/8226ce50fea0bcf31434cc27564951ade5...

2nd Day

https://www.thinkbroadband.com/broadband/monitoring/quality/share/449237243dd4a839a6aad3922f24974139...

 Today: 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/93181fb2ce97404fd71f3da91c9e40d8e5...

 Only when she switches off disney + do the high pings disappear. Any suggestions would be great.

[legacy1]

Yup thats normal for the hub and due to the way streaming stuff works mostly by the video buffers ahead at your max download speed causing you to rate limit in the hub with no QoS/BWM and does this over and over again.

You may be able to solve this as I have by a QoS/BWM router on 100M package

The problem with going on a faster package is you could buffer at the ISP side if the available bandwidth shared goes low depending on the VM setup for QoS/BWM.

The other problem is home routers with Qo/BWM can limit your speed then your upto limit of course you have to limit under your upto limit for QoS/BWM to work around -10Mb for down and -0.9Mb for up

[m1ke1345]

I am currently on the 350M package not sure if that makes any difference? So, essentially I need to get myself a different router to limit the bandwidth of the device that is using Disney +? This is the same issue that I had with BT, I hoped to not have this issue with Virgin Media.

[legacy1]

what is the device using Disney +? by wifi or Ethernet 100Mb link or 1Gb link speed? I use a high end router zyxel VPN300 for rate limiting but most home routers do some type of limiting.

[m1ke1345]

It's a 4K LGTV, I haven't had this issue till the other day. I connected the TV via Ethernet as I found a spare cable, so decided it would be worth it. You mentioning whether it was ethernet or wifi made me remember. Just tested the ping via netmeter and it does spike but only very small and within acceptable range from 20-40, less spikes as well. If this is the route cause then I assume the router has an issue with the traffic going through ethernet from the TV? If it doesn't resolve I will take your suggestion for the router.