Hello suddenly over the last week or so my connection has started to get insanely bad while gaming, ping spiking from 20 to 200+ discord calls quality dropping and webpages/videos loading slowly, I called VM 2 different times and both times they tried to tell me I had to upgrade to 350mbps to play games??? Had 100mbps for years and never had this issue.
A solid, low latency 10 Mbps connection is fine for gaming. I'll let VM staff explain how you came to be offered such totally inaccurate advice that wouldn't address the latency fault one bit.
Regarding the latency problem, with only a few hours of the BQM its difficult to be certain, but there's a suggestion of over-utilisation (network congestion), and if that is the case then it is a VERY bad thing, and you should not under any circumstances enter into a new or revised fixed term contract because sometimes VM don't fix that sort of problem.
It could be (and hopefully is) something else, since noise and power faults are usually easily resolved. Connect to the hub by clicking on this link http://192.168.0.1/ That should pull up the log in page for the hub. But don't log in, just click on the link "Check router status" That'll bring up a window with five tabs. Open the Downstream tab. Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as TEXT not screenshots. Post that, do the same for the Upstream and Network log. You'll get an error message when you post the Network log, just click on "post" a second time. Then somebody can check for any obvious problems with power, noise or error counts.
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Yeah, looking at my BQM it definitely looks like over-utilisation like you both said, I've been out of contract since 2016 so I'll definitely have a look at other ISPs as I know this is normally not fixed. When I started the BQM I had just done a pinhole reset also.