For the past month or so I have been noticing intermittent high ping occurring when playing games. This is most noticeable when playing Overwatch which disconnects me from games in progress but I also see latency warnings for PUBG, Apex Legends, and Black Ops 4.
I am wired to my Superhub (2ac) which is in router mode, and have followed all the steps on the Overwatch connection guide such as flush dns and disabling background programmes such as Google Drive, but still the issue returns.
Upon running WinMTR against an Overwatch server I am connected to I observed the following:
Performing a tracert to google.com at that time shows a similar issue, a latency of over 200ms.
Restarting the router seems to fix the issue for a time but then it comes back again. This makes playing a game like Overwatch impossible because of the penalties involved in disconnecting from ranked games.
Really sorry you're having problems with your broadband connection.
You've mentioned rebooting your hub seems to resolve the issue for a short time, have you tried performing a pin hole factory reset on your hub? If not please can you give it a go and let us know whether there are any improvements.
I did that and you can see that the problem is still there. Also what is up with the strange sawtooth look to my ping. It is rising over the course of an hour and then dropping back down again. This doesn't seem like expected behaviour.
So the engineers have been and they did identify and resolve a couple of problems which actually helped my average connection speed. Unfortunately I am still seeing a bit of packet loss happening on my thinkbroadband ping monitor. I am also suffering from disconnections when playing Overwatch, although not as frequently.
The more I think about this the more it seems like a peak times issue. My disconnections are only happening during the evening after about 8pm, through to about midnight.
The ping monitoring also seems to back this up, with packet loss happening mostly on a Sunday.
So while the engineers have helped the situation, I don't think it has been fully resolved. What can be done about this?