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High Ping, Packet loss, latency, VM what is going on?

Ok, fresh post as my previous has had no response from Virgin Media. 

I managed to get in contact with Virgin media via their message service last week and a technician came out and apparently they fixed my internet. Not the case, still horrible latency in all games.

Technician replaced the leads in my house and adjusted upload/ download power levels (not sure what that means).

Any further help would be appreciated.

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1298750000-0.538256 qam21
21387500002.438256 qam1
3146750000238256 qam2
41547500002.238256 qam3
51627500001.938256 qam4
61707500001.538256 qam5
71787500001.238256 qam6
81867500001.237256 qam7
91947500001.538256 qam8
102027500001.238256 qam9
11210750000138256 qam10
122187500000.738256 qam11
132267500000.538256 qam12
14234750000038256 qam13
15242750000-0.238256 qam14
16250750000038256 qam15
17258750000-0.538256 qam16
18266750000-0.738256 qam17
19274750000-138256 qam18
20282750000-0.938256 qam19
21290750000-0.738256 qam20
22306750000-0.538256 qam22
23314750000-0.538256 qam23
24322750000-0.738256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.6320
2Locked38.9170
3Locked38.6350
4Locked38.9300
5Locked38.9320
6Locked38.6680
7Locked38.6740
8Locked37.6430
9Locked38.6180
10Locked38.9150
11Locked38.6320
12Locked38.9220
13Locked38.9320
14Locked38.6280
15Locked38.6180
16Locked38.9250
17Locked38.6190
18Locked38.9220
19Locked38.6370
20Locked38.6310
21Locked38.6270
22Locked38.6310
23Locked38.6460
24Locked38.9340

 

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1537000044.7512064 qam2
2394000004.45512064 qam4
3461999794.55512064 qam3
4603000074.85512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Re: High Ping, Packet loss, latency, VM what is going on?

https://www.thinkbroadband.com/broadband/monitoring/quality/share/a928de914fd10aae05dc309de84b6f593a94366e

 

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Re: High Ping, Packet loss, latency, VM what is going on?

has anyone had any luck using these forums? and/ or with Virgin Media fixing latency issues?

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Re: High Ping, Packet loss, latency, VM what is going on?

1st May1st May

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Re: High Ping, Packet loss, latency, VM what is going on?

Seems it won't let me upload the graphs from thinkbroadband. Hmmm.

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Re: High Ping, Packet loss, latency, VM what is going on?

Create a share link

go to share direct link in browser

right click picture and go to copy image location should be .png

paste done

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