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Lifeclown
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High MS / Low DL speed - Area 30

Hey there! Completely new VM customer here, about to move in with my friend up in Nottingham and he's telling me that there's some serious issues with a low DL speed + ping issues over wifi. There's only one device currently connected in the house (His laptop) but there'll soon be two PC's as the pair of us both game / will work from home - considering we're on the 200 service it's a little disheartening to see an 11mbps download speed quoted on speedtest sites and whatnot, plus spiking from 40ms all the way up to the high 100's isn't exactly very appealing either 

Any assistance regarding this? Service tests say that things are all fine and whatnot, so not exactly sure what's going on. 

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