Virgin Media Community

[drix56]

For 6 months now I have had really bad latency whilst gaming I have tried going through to virgins "technical" team numerous times who only understand the top 5 wifi tips and tricks and the only test they can run is a broadband speed test. Not one person in the company can just watch over your network for a day. They constantly log complaints for me that just have "wifi issues" attached to it which I tell them constantly it has nothing to do with. The technicians come round and say there is nothing wrong in my house leave and never hear anything again. Going through people on the forums they just tell me that the network team in my area dont see any issues. I knew it wouldnt change anything but thought i would try it anyway, in the last few days I have tried going for the 1Gb/s broadband just as a test to see if anything changed and it hasn't. I am within my 14 days where I can leave so this is the last time i'm going to try find a fix otherwise im going to go to another company to get broadband. I dont really want to do this as obviously virgins speeds are much better than anything im able to get here. But with the high latency it makes games unplayable.

Attached is my BQM and router levels if anyone can help me. I've heard many times this is just a typical over utilisation problem but surely there is a fix.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/631ab29cc1facdef6347d954f73e1b5dc4...

[drix56]

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

8	194750000	5.1	39	QAM256	8
1	138750000	6.9	38.6	QAM256	1
2	146750000	6.5	38.6	QAM256	2
3	154750000	6.5	39	QAM256	3
4	162750000	6.2	39	QAM256	4
5	170750000	5.6	38.6	QAM256	5
6	178750000	5.3	39	QAM256	6
7	186750000	5.3	39	QAM256	7
9	202750000	4.9	39	QAM256	9
10	210750000	4.5	39	QAM256	10
11	218750000	4.3	37.4	QAM256	11
12	226750000	3.5	37.6	QAM256	12
13	234750000	3.5	38.6	QAM256	13
14	242750000	4	38.6	QAM256	14
15	250750000	4.2	38.6	QAM256	15
16	258750000	4.4	38.6	QAM256	16
17	266750000	4	38.6	QAM256	17
18	274750000	3.8	38.6	QAM256	18
19	282750000	4.1	38.6	QAM256	19
20	290750000	4.6	39	QAM256	20
21	298750000	5	39	QAM256	21
22	306750000	4.6	38.6	QAM256	22
23	314750000	4.6	38.6	QAM256	23
24	322750000	4.1	38.6	QAM256	24
25	330750000	2.9	38.6	QAM256	25
26	338750000	2.5	38.6	QAM256	26
27	346750000	2.5	39	QAM256	27
28	354750000	2.4	38.6	QAM256	28
29	362750000	2.6	38.6	QAM256	29
30	370750000	2.6	39	QAM256	30
31	378750000	2.7	38.6	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

8	Locked	38.983261	0	0
1	Locked	38.605377	0	0
2	Locked	38.605377	0	0
3	Locked	38.983261	0	0
4	Locked	38.983261	0	0
5	Locked	38.605377	0	0
6	Locked	38.983261	0	0
7	Locked	38.983261	0	0
9	Locked	38.983261	0	0
10	Locked	38.983261	0	0
11	Locked	37.355988	0	0
12	Locked	37.636276	0	0
13	Locked	38.605377	0	0
14	Locked	38.605377	0	0
15	Locked	38.605377	0	0
16	Locked	38.605377	0	0
17	Locked	38.605377	0	0
18	Locked	38.605377	0	0
19	Locked	38.605377	0	0
20	Locked	38.983261	0	0
21	Locked	38.983261	0	0
22	Locked	38.605377	0	0
23	Locked	38.605377	0	0
24	Locked	38.605377	0	0
25	Locked	38.605377	0	0
26	Locked	38.605377	0	0
27	Locked	38.983261	0	0
28	Locked	38.605377	0	0
29	Locked	38.605377	0	0
30	Locked	38.983261	0	0
31	Locked	38.605377	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1880

QAM4096

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

40

2.1

1438664577

1497

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	45.5	5120 KSym/sec	64QAM	9
2	39400000	44.8	5120 KSym/sec	64QAM	12
3	46200000	44.3	5120 KSym/sec	64QAM	11
4	53700000	44.8	5120 KSym/sec	64QAM	10

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	0	0
2	US_TYPE_STDMA	0	0	0	0
3	US_TYPE_STDMA	0	0	0	0
4	US_TYPE_STDMA	0	0	0	0

[drix56]

Network Log

Time Priority Description

Thu 01/01/1970 00:01:19	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 12/03/2022 12:17:04	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 12/03/2022 12:17:04	3	Registration RSP rejected unspecified reason;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 12/03/2022 12:17:05	4	T6 Timeout and retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 12/03/2022 12:17:05	3	REG RSP not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 12/03/2022 12:17:27	4	Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 12/03/2022 12:22:00	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 12/03/2022 12:22:04	3	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 12/03/2022 12:22:09	5	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 12/03/2022 12:23:31	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 12/03/2022 12:23:56	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 12/03/2022 12:24:07	6	SW Download INIT - Via Config file SUBsgvca69834ncxv9873254k
Sat 12/03/2022 12:25:44	6	SW download Successful - Via Config file
Sat 12/03/2022 12:28:17	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 12/03/2022 12:58:04	4	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 12/03/2022 12:58:04	6	DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 12/03/2022 13:52:28	4	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 12/03/2022 13:52:28	6	DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 12/03/2022 14:39:51	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 12/03/2022 19:34:50	6	CM-STATUS message sent. Event Type Code: 5; Chan ID: 3; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 12/03/2022 23:52:35	3	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 12/03/2022 23:52:39	5	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 12/03/2022 23:52:46	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 12/03/2022 23:52:48	6	CM-STATUS message sent. Event Type Code: 4; Chan ID: 6; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 12/03/2022 23:52:49	3	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 12/03/2022 23:53:07	6	CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 12/03/2022 23:55:46	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 12/03/2022 23:59:04	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 13/03/2022 10:01:27	6	CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 13/03/2022 10:53:09	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 13/03/2022 19:00:08	6	CM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 13/03/2022 19:05:12	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 13/03/2022 19:19:06	6	CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

[Andrew-G]

This thread may explain, you may not like the options open to you, I'm afraid.