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davieK
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High Latency when streaming games

Hi 

I have a 500MB package with excellent upload and download speeds but I am unable to play online games due to the highly variable latency.

While playing the latency will jump from 30ms to over 1000ms. It was running find until 2 weeks ago and then just went down hill.

I've tried disconnecting all other devices, and it makes no difference.  

Please provide some assistance to resolve this.

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Lisa_CC
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Re: High Latency when streaming games

Hi davieK,

 

Sorry to hear you're having problems with your latency whilst gaming. I've tried to take a look at your details but as you're in modem mode, I can't get the full picture. Can you set the Hub back into full router mode so we can run some diagnostics? Also does it happen when you play in full router mode?

 

Thanks,

 

Lisa

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legacy1
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Re: High Latency when streaming games


@Lisa_CC wrote:

I've tried to take a look at your details but as you're in modem mode, I can't get the full picture.


Why can't you run diagnostics on the modems 10. IP? in router mode your saying that the WAN IP the hub gets can some how be logged in remotely!

run a BQM and post the live link.

https://www.thinkbroadband.com/broadband/monitoring/quality

 

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jem101
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Re: High Latency when streaming games

In modem mode the Hub is a bridge, it doesn't actually have an IP address.

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legacy1
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Re: High Latency when streaming games


@jem101 wrote:

In modem mode the Hub is a bridge, it doesn't actually have an IP address.


O yes it does each modem has a 10. IP on VM network

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davieK
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Re: High Latency when streaming games

Thanks for the responses

I hope this can help pinpoint the issue

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/b12e80e4bf836346b23965774c81b40e64893544-11-09-2020">My Broadband Ping</a>

 

 

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davieK
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Re: High Latency when streaming games

Item Status Comments

Acquired Downstream Channel (Hz)
331000000
Locked
Ranged Upstream Channel (Hz)
46200000
Locked
Provisioning State
Online

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1331000000037256 qam25
2251000000-136256 qam15
3259000000-0.936256 qam16
42670000001.236256 qam17
52750000000.936256 qam18
62830000000.736256 qam19
72910000000.536256 qam20
82990000000.536256 qam21
93070000000.236256 qam22
103150000000.236256 qam23
11323000000036256 qam24
12339000000036256 qam26
13347000000037256 qam27
14355000000036256 qam28
15363000000-0.436256 qam29
16371000000-1.236256 qam30
17379000000-236256 qam31
18387000000-2.436256 qam32
19395000000-2.436256 qam33
20403000000-2.736256 qam34
21411000000-2.536256 qam35
22419000000-2.236256 qam36
23427000000-236256 qam37
24435000000-2.236256 qam38



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.3970
2Locked36.61160
3Locked36.31510
4Locked36.6730
5Locked36.6790
6Locked36.6650
7Locked36.3380
8Locked36.6800
9Locked36.6690
10Locked36.6640
11Locked36.61050
12Locked36.61040
13Locked37.3830
14Locked36.6880
15Locked36.6870
16Locked36.62050
17Locked36.33380
18Locked36.64560
19Locked36.33540
20Locked36.64390
21Locked36.64450
22Locked36.62770
23Locked36.62350
24Locked36.62290

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1462000004.65512064 qam3
2394000004.5512064 qam4
3537000214.8512064 qam2
4603000004.8512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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davieK
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Re: High Latency when streaming games

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
834ncxv9873254k;fg87dsfd;kfoA,.iye



Primary Downstream Service Flow

SFID492
Max Traffic Rate575000000
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID491
Max Traffic Rate38520000
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst16320
Scheduling TypeBestEffort

 

 

Network Log

Time Priority Description

11/09/2020 14:57:12noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2020 11:11:51criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/09/2020 20:42:55noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxxxl500u+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/09/2020 20:42:55ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/09/2020 17:34:41ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/09/2020 15:25:42criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/09/2020 08:10:12ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/09/2020 05:28:59criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2020 19:37:36ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/09/2020 21:20:34criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2020 20:09:44noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2020 19:18:3criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2020 22:37:45noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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davieK
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Re: High Latency when streaming games

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Ryan_N
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Re: High Latency when streaming games

I will send you over a private message to look into this. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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