Thanks for the reply,
That was the crux of it in the end.
Previously I chatted to them about the details on here (plus one other TV issue - sorted by them) earlier in the thread and was informed that there would be a call from the techs as the 150 team could not do anything, it would require them to sort it out if the high levels are causing the issue.
So after not hearing anything for a week I called to find out what was happening, only to start going through everything all over again then been told to monitor by which point I would be away working again, and that as I was requesting the tech to come then there would be a charge, as there was nothing to show an issue with the connection, they had absolutely no interest in the status values and said that they were irrelevant and of no use, so I am not willing to pay for a tech to come and say I have internet when I know I have it. I was frustrated at the fact the first time I thought it was going to be sorted then to be told it isn't and there is no issues.
Now I know there is not a massive issue as I have internet and a tech coming will not find an issue with connection as although we have internet, it is a gaming issue where they are getting kicked for lagging, mainly on steam, ut on other platforms, first person games seem to be the issue.