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chrisginet
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High Latency and Packet loss

Hi All,

Im on the 350mb package and getting packet loss and high latency when doing online gaming. I have put the rotuer into modem mode and put another router in, and tried differnet ethernet cables but it sitll happens. Here are my router stats. Does anything stand out as being wrong?

Thanks,

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
402750000
Locked
Ranged Upstream Channel (Hz)
39400049
Locked
Provisioning State
Online
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chrisginet
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Message 2 of 14
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Re: High Latency and Packet loss

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

140275000011.538256 qam30
22027500009.538256 qam9
32107500009.838256 qam10
42187500009.938256 qam11
52267500009.938256 qam12
62347500001038256 qam13
72427500001038256 qam14
82507500001038256 qam15
925875000010.138256 qam16
1026675000010.138256 qam17
1127475000010.438256 qam18
1228275000010.838256 qam19
1329075000010.938256 qam20
1429875000011.338256 qam21
153067500001138256 qam22
1631475000010.838256 qam23
1732275000010.538256 qam24
1833075000010.838256 qam25
193707500001138256 qam26
2037875000011.438256 qam27
2138675000011.538256 qam28
2239475000011.838256 qam29
2341075000011.638256 qam31
2441875000011.538256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9940
2Locked38.61110
3Locked38.61090
4Locked38.9920
5Locked38.61110
6Locked38.91020
7Locked38.91000
8Locked38.91030
9Locked38.61060
10Locked38.91040
11Locked38.61070
12Locked38.9850
13Locked38.9910
14Locked38.9920
15Locked38.61140
16Locked38.61220
17Locked38.61380
18Locked38.61310
19Locked38.9910
20Locked38.91120
21Locked38.9960
22Locked38.9880
23Locked38.91130
24Locked38.6940
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chrisginet
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Message 3 of 14
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Re: High Latency and Packet loss

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940004946.5512064 qam2
22580002545.3512064 qam4
34620000047.3512064 qam1
43260000046512064 qam3



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA0000
3ATDMA0000
4ATDMA0000
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chrisginet
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Message 4 of 14
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Re: High Latency and Packet loss

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt062+voc-b.cm



Primary Downstream Service Flow

SFID810178
Max Traffic Rate402500089
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID810177
Max Traffic Rate38500089
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort
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chrisginet
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Message 5 of 14
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Re: High Latency and Packet loss

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

140275000011.538256 qam30
22027500009.538256 qam9
32107500009.838256 qam10
42187500009.938256 qam11
52267500001038256 qam12
62347500001038256 qam13
724275000010.138256 qam14
82507500001038256 qam15
925875000010.138256 qam16
1026675000010.338256 qam17
1127475000010.438256 qam18
1228275000010.838256 qam19
1329075000010.938256 qam20
1429875000011.338256 qam21
153067500001138256 qam22
1631475000010.838256 qam23
1732275000010.638256 qam24
1833075000010.838256 qam25
193707500001138256 qam26
2037875000011.438256 qam27
2138675000011.538256 qam28
2239475000011.838256 qam29
2341075000011.838256 qam31
2441875000011.538256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9960
2Locked38.91130
3Locked38.61110
4Locked38.9960
5Locked38.61150
6Locked38.61060
7Locked38.61050
8Locked38.91060
9Locked38.61090
10Locked38.61050
11Locked38.61080
12Locked38.9870
13Locked38.6940
14Locked38.6960
15Locked38.61170
16Locked38.61250
17Locked38.61400
18Locked38.91320
19Locked38.9930
20Locked38.61130
21Locked38.6980
22Locked38.9900
23Locked38.91150
24Locked38.6960
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Andrew-G
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Message 6 of 14
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Helpful Answer

Re: High Latency and Packet loss

Your downstream power levels are too high; I'll flag that for the forum staff to advise.  I'd also suggest you set up a BQM , because the latency and packet loss may have other causes.  

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chrisginet
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Message 7 of 14
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Re: High Latency and Packet loss

Thank you, I have set up the BQM, when is best to post the results, after 24hrs?

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Andrew-G
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Message 8 of 14
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Re: High Latency and Packet loss

Whenever sharing a BQM, never post as images or screenshots, always post a link.  You can post a link to a shared, live graph now, and then (whilst the BQM remains running) we can always pick it up in the next day or two, and once the first 24 hours has been populated we'll always be able to see the most recent 24 hours data.   

 

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Lee_R
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Message 9 of 14
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Re: High Latency and Packet loss

Hi chrisginet, thanks for posting and welcome to our community.

Sorry to hear you're having these issues, particularly when gaming.  I would like to take a closer look on your behalf.  To enable me to do so, I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards

 

Lee_R

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chrisginet
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Message 10 of 14
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Re: High Latency and Packet loss

Thanks Lee,

 

i have sent this to you 

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