Good Morning ChristP86,
Thanks for your post on our Community Forums and a very warm welcome to you!
Sorry to see that you've been having issues in your local area.
I've looked into your account and have been advised of high utilisation and this is likely the reasoning for your broadband issues.
Kindest regards,
David_Bn
Description:High Utilisation. Status report || You might find that your Virgin Fibre, Virgin TV or TiVo® services are intermittent, with the picture freezing or disappearing now and then. We are sorry and our engineers are
Remedy Number:F008013004
Status:Our engineer is on site and they're working to fix the problem
Date Open:04 MAY 2020 17:32
Estimated end date:29 JUL 2020 09:00
We are planning to undertake some upgrades to support the increased demand for our services in your area. When completed, any slow broadband speeds and buffering on TiVo apps you may be experiencing (particularly at peak times) will be resolved.