Hi, I have recently installed the superhub 3 running on the M350 package, the cables were already in so it was a self install. However since installation I am experiencing wild fluctuations on the speed side of things and very rarely getting above the 181mbps guaranteed minimum as quoted at time of purchase. The speed doesnt bother me too much it's the High latency/Jitter I am experiencing during the day that is. I bought this package as Virgin advertise it as being perfect for gamers (well it is if you enjoy gaming between midnight and 8am, at peak times it's impossible to game on it)
Can somebody please get in contact with me to discuss whether this is an over utilisation in the area or whether it is my equipment/setup outside the house.
Please see attached BQM for further information regarding my issues.
'Area' doesn't really mean much on Virgin Media, there can be multiple areas with the same number in different parts of the country, I'm in Area 01 (Merseyside) and get this
Can you post your upstream/downstream logs, you can find them by going to http://192.168.0.1 don't sign in, just click Check Router Status. Then copy/paste or screenshot the downstream, upstream and network log pages.
Thanks for your post on our Community Forums and a very warm welcome to you!
Sorry to see that you've been having issues in your local area.
I've looked into your account and have been advised of high utilisation and this is likely the reasoning for your broadband issues.
Description:High Utilisation. Status report || You might find that your Virgin Fibre, Virgin TV or TiVo® services are intermittent, with the picture freezing or disappearing now and then. We are sorry and our engineers are
Status:Our engineer is on site and they're working to fix the problem
Date Open:04 MAY 2020 17:32
Estimated end date:29 JUL 2020 09:00
We are planning to undertake some upgrades to support the increased demand for our services in your area. When completed, any slow broadband speeds and buffering on TiVo apps you may be experiencing (particularly at peak times) will be resolved.