Yesterday morning there was a Virgin Engineer doing something at the green junction box in our driveway. Ever since he was there our internet connection has been terrible. Download speeds range between 2mb and 90mb, mostly sitting around 20-30. My package is M100. Up untilhim being there our connection has been pretty stable most of the time and not caused any issues.
- Using a Super Hub 3 - High usage, 5 of us in house with lots of streaming (chromecast, Amazon Fire, PS4, Google Stadia, kids using Youtube on tablets etc). Was suggested I should upgrade my package above 100mb - would that help with latency and packet loss? - Have about 22 connected devices.... tablets, consoles, phones, smart bulbs, switches - BQM image posted above
As I say we are a high usage house but never tend to have any issues. Has only been this bad since the Engineer was out at the box yesterday... seems too much of a coincidence
Everything is now fine. So having contacted Virgin and saying the issue started after the engineer had been working on my street they insisted there was no fault and I either needed to upgrade my package or change the channels on my router.
At lunchtime today another two engineers were out at the box in the street and ever since I've been getting a constant 107mb download speed , 0% packet loss and very low latency.
I realise this is an ‘old’ thread but my BQM is near identical to what you’ve shared, I’ve had 3-4 visits from VM and all they do is change the Hub 3. I’m almost certain they need to visit the cabinet and not the property to fix this issue.