Having huge problems with high latency and packet loss in the last couple of weeks, seems to be a lot of other people with the same issue.
I had an engineer visit on the 26th who said the signal was too high and lowered it, but this has not helped the issue in the slightest. I did try to show them the BQM graph but they had apparently never seen one before and didn't know what it was.
Done the standard stuff, power cycled, modem mode, latest firmware etc. Seems like I am experiencing the same overload that others have posted about.
Ive been having the exact same issue, extremely high latency and slow speeds. Tried to contact customer support by call but no response after hours of trying. I also started an online conversation with the hope that someone would answer, but after a week of leaving the conversation open, noone replies. If we are paying for these services and arent getting them, why pay for them?