Virgin Media Community

[Anonymous]

Hello,

Lately, I've been dealing with high ping spikes to the point were it's unbearable ever since the installation two weeks ago. The download and upload speeds are fine but it's latency is abnormally high and fluctuates through the day.

I've rebooted the router many times and also checked if my area was having issues but no improvements at all.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/5cda89426d5ea694319d33bb69551ec993...

[Anonymous]

Cable Modem Status

Item	Status	Comments
Acquired Downstream Channel(Hz)	138000000	Locked
Ranged Upstream Channel(Hz)	0	Failed
Provisioning State	Online	Operational

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	138000000	6.3	40	QAM 256	1
2	146000000	6.2	40	QAM 256	2
3	154000000	6.1	40	QAM 256	3
4	162000000	6.1	40	QAM 256	4
5	170000000	5.8	40	QAM 256	5
6	178000000	5.8	40	QAM 256	6
7	186000000	6.2	40	QAM 256	7
8	194000000	6.3	40	QAM 256	8
9	202000000	6.2	39	QAM 256	9
10	210000000	6.6	39	QAM 256	10
11	218000000	6.6	40	QAM 256	11
12	226000000	6.3	40	QAM 256	12
13	234000000	6.3	40	QAM 256	13
14	242000000	6.4	40	QAM 256	14
15	250000000	6.3	40	QAM 256	15
16	258000000	6.1	39	QAM 256	16
17	266000000	6	39	QAM 256	17
18	274000000	6.1	39	QAM 256	18
19	282000000	6.2	40	QAM 256	19
20	290000000	6	40	QAM 256	20
21	298000000	5.8	39	QAM 256	21
22	306000000	6	39	QAM 256	22
23	314000000	5.9	39	QAM 256	23
24	322000000	4.8	39	QAM 256	24
25	330000000	6	39	QAM 256	25
26	338000000	6.3	39	QAM 256	26
27	346000000	6	40	QAM 256	27
28	354000000	6.4	40	QAM 256	28
29	362000000	6.8	40	QAM 256	29
30	370000000	6.6	40	QAM 256	30
31	378000000	6.2	40	QAM 256	31

 Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40	0	0
2	Locked	40	0	0
3	Locked	40	0	0
4	Locked	40	0	0
5	Locked	40	0	0
6	Locked	40	0	0
7	Locked	40	0	0
8	Locked	40	0	0
9	Locked	39	0	0
10	Locked	39	0	0
11	Locked	40	0	0
12	Locked	40	0	0
13	Locked	40	0	0
14	Locked	40	0	0
15	Locked	40	0	0
16	Locked	39	0	0
17	Locked	39	0	0
18	Locked	39	0	0
19	Locked	40	0	0
20	Locked	40	0	0
21	Locked	39	0	0
22	Locked	39	0	0
23	Locked	39	20	0
24	Locked	39	2	0
25	Locked	39	2	0
26	Locked	39	2	0
27	Locked	40	0	0
28	Locked	40	0	0
29	Locked	40	0	0
30	Locked	40	1	0
31	Locked	39	1	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

Not Available

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

Not Available

General Configuration

Network accessMaximum Number of CPEsBaseline PrivacyDOCSIS ModeConfig file

Allowed

1

Enabled

3.1

dsfd;kfoA,.iyewrkldJKDHSU

Primary Downstream Service Flow

SFIDMax Traffic RateMax Traffic BurstMin Traffic Rate

16547

1200000450 bps

42600bytes

0 bps

Primary Upstream Service Flow

SFIDMax Traffic RateMax Traffic BurstMin Traffic RateMax Concatenated BurstScheduling Type

16681

55000270 bps

42600bytes

0 bps

16320bytes

Best Effort

Time Priority Description

22-02-2023 22:40:13	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
22-02-2023 22:40:13	notice	US profile assignment change. US Chan ID: 14; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
22-02-2023 21:37:08	notice	US profile assignment change. US Chan ID: 14; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
22-02-2023 21:37:08	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
22-02-2023 20:29:10	notice	US profile assignment change. US Chan ID: 14; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
22-02-2023 20:29:10	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
22-02-2023 20:19:02	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
22-02-2023 20:19:02	notice	US profile assignment change. US Chan ID: 14; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
22-02-2023 18:48:22	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
22-02-2023 18:48:22	notice	US profile assignment change. US Chan ID: 14; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
22-02-2023 18:28:12	notice	US profile assignment change. US Chan ID: 14; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
22-02-2023 18:28:12	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
22-02-2023 17:47:43	notice	US profile assignment change. US Chan ID: 14; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
22-02-2023 17:47:43	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
22-02-2023 17:47:40	warning	REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
22-02-2023 17:47:40	notice	REGISTRATION COMPLETE - Waiting for Operational status
22-02-2023 17:47:35	notice	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
22-02-2023 17:47:15	warning	DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
22-02-2023 17:47:13	notice	Honoring MDD; IP provisioning mode = IPv4
22-02-2023 17:47:03	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
22-02-2023 08:51:01	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
22-02-2023 08:51:01	notice	US profile assignment change. US Chan ID: 14; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
22-02-2023 08:40:53	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
22-02-2023 08:40:53	notice	US profile assignment change. US Chan ID: 14; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-02-2023 22:25:33	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-02-2023 22:25:33	notice	US profile assignment change. US Chan ID: 14; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-02-2023 22:15:25	notice	US profile assignment change. US Chan ID: 14; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-02-2023 22:15:25	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-02-2023 20:44:42	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-02-2023 20:44:42	notice	US profile assignment change. US Chan ID: 14; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-02-2023 19:54:16	notice	US profile assignment change. US Chan ID: 14; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-02-2023 19:54:16	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

[John_GS · Accepted solution]

Hi @Anonymous 

Thanks for posting and welcome to the community. 

Sorry to hear of the broadband issues. From a system check ran, you have got an SNR issue (signal to noise ratio). F010337396 is the fault number for your records. The estimated fix dte and time is the 27th February at 3pm.

Please monitor the connection after this time and report back if any issues, we'll be happy to help.

Best wishes,

[Anonymous]

Hello,

Went to go check the connection as of right now and there is no improvement whatsoever. The problem hasn't been fixed yet.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/f5fc9b614d81b0426625607c90ea40bd36edb554-28-02-2023

[legacy1]

Test over night in modem mode with just a PC setup a new BQM and allow inbound ICMP on firewall.

[IPFreely]

Can't open that BQM but if it's the same as the previous one there's probably still noise there. 

Can confirm by looking at the logs to see if the upstream profile is repeatedly changing rapidly - that's the system trying to compensate for the noise. 

[darmo]

---

@Anonymous wrote:

Hello,

Went to go check the connection as of right now and there is no improvement whatsoever. The problem hasn't been fixed yet.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/f5fc9b614d81b0426625607c90ea40bd36edb554-28-02-2023

---

Oh if this ain't a perfect example for my two solutions. So you've had an engineers out, they 'fixed' it but it still poopy connection huh? Welcome to the world of VM. Your two options now are:

1) Accept this is as 'good as it gets' and get used to it

2) Leave and move to FTTP.