on 21-09-2023 20:05
High ping spikes across all devices, including 3 different computers connected via ethernet. Gaming is impossible, had 5-6 engineers visit home over an almost 2 year span. Not fixed the issue.
Ping to 2nd hop (VM) server results - This happens consistently.
Ping to Router ip will be 1ms consistently so thats all good.
21-09-2023 20:06 - edited 21-09-2023 20:08
21-09-2023 21:19 - edited 21-09-2023 21:36
Pinging google.co.uk
on 21-09-2023 22:54
Downstream bonded channels
1 | 331000000 | 3.7 | 40 | QAM 256 | 25 |
2 | 275000000 | 2.5 | 40 | QAM 256 | 18 |
3 | 283000000 | 2.6 | 39 | QAM 256 | 19 |
4 | 291000000 | 2.8 | 40 | QAM 256 | 20 |
5 | 299000000 | 2.8 | 40 | QAM 256 | 21 |
6 | 307000000 | 2.7 | 40 | QAM 256 | 22 |
7 | 315000000 | 2.9 | 40 | QAM 256 | 23 |
8 | 323000000 | 3.2 | 40 | QAM 256 | 24 |
9 | 339000000 | 4.1 | 40 | QAM 256 | 26 |
10 | 347000000 | 4.1 | 40 | QAM 256 | 27 |
11 | 355000000 | 4 | 40 | QAM 256 | 28 |
12 | 363000000 | 4 | 40 | QAM 256 | 29 |
13 | 371000000 | 3.8 | 40 | QAM 256 | 30 |
14 | 379000000 | 3.8 | 40 | QAM 256 | 31 |
15 | 387000000 | 3.5 | 40 | QAM 256 | 32 |
16 | 395000000 | 3.2 | 40 | QAM 256 | 33 |
17 | 403000000 | 3.1 | 40 | QAM 256 | 34 |
18 | 411000000 | 2.8 | 40 | QAM 256 | 35 |
19 | 419000000 | 2.7 | 40 | QAM 256 | 36 |
20 | 427000000 | 2.6 | 40 | QAM 256 | 37 |
21 | 435000000 | 2.4 | 40 | QAM 256 | 38 |
22 | 443000000 | 2.2 | 40 | QAM 256 | 39 |
23 | 451000000 | 2.4 | 40 | QAM 256 | 40 |
24 | 459000000 | 2.1 | 40 | QAM 256 | 41 |
25 | 467000000 | 2.1 | 40 | QAM 256 | 42 |
26 | 475000000 | 2 | 40 | QAM 256 | 43 |
27 | 483000000 | 1.9 | 40 | QAM 256 | 44 |
28 | 491000000 | 2 | 40 | QAM 256 | 45 |
29 | 499000000 | 1.8 | 40 | QAM 256 | 46 |
30 | 507000000 | 1.8 | 40 | QAM 256 | 47 |
31 | 515000000 | 1.9 | 40 | QAM 256 | 48 |
Downstream bonded channels
1 | Locked | 40 | 77 | 81 |
2 | Locked | 40 | 307 | 459 |
3 | Locked | 39 | 988 | 44106 |
4 | Locked | 40 | 1496 | 45736 |
5 | Locked | 40 | 1196 | 43552 |
6 | Locked | 40 | 2364 | 46429 |
7 | Locked | 40 | 5610 | 43946 |
8 | Locked | 40 | 10424 | 39358 |
9 | Locked | 40 | 15827 | 34081 |
10 | Locked | 40 | 18745 | 30273 |
11 | Locked | 40 | 21796 | 26866 |
12 | Locked | 40 | 23238 | 23806 |
13 | Locked | 40 | 25308 | 21233 |
14 | Locked | 40 | 25745 | 20082 |
15 | Locked | 40 | 25468 | 21718 |
16 | Locked | 40 | 24514 | 22415 |
17 | Locked | 40 | 21940 | 26561 |
18 | Locked | 40 | 23747 | 24387 |
19 | Locked | 40 | 26454 | 19613 |
20 | Locked | 40 | 27824 | 15511 |
21 | Locked | 40 | 28241 | 14081 |
22 | Locked | 40 | 28663 | 11625 |
23 | Locked | 40 | 27860 | 9889 |
24 | Locked | 40 | 27428 | 7046 |
25 | Locked | 40 | 24450 | 4384 |
26 | Locked | 40 | 16512 | 3979 |
27 | Locked | 40 | 13212 | 2084 |
28 | Locked | 40 | 10184 | 2548 |
29 | Locked | 40 | 9317 | 2848 |
30 | Locked | 40 | 8106 | 2288 |
31 | Locked | 40 | 7594 | 3076 |
Upstream bonded channels
0 | 49600000 | 47.8 | 5120 | QAM 64 | 1 |
1 | 43100000 | 47.5 | 5120 | QAM 64 | 2 |
2 | 36600000 | 47.5 | 5120 | QAM 64 | 3 |
3 | 30100000 | 47.3 | 5120 | QAM 64 | 4 |
4 | 23600000 | 46.8 | 5120 | QAM 64 | 5 |
Upstream bonded channels
0 | ATDMA | 0 | 0 | 0 | 0 |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
Acquired Downstream Channel(Hz) | 331000000 | Locked |
Ranged Upstream Channel(Hz) | 49600000 | Ranged |
Provisioning State | Online | Operational |
on 24-09-2023 10:00
Hey nwd1,
Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the ongoing issues that you’re having with your connection for some time. Your problems should have been resolved a long time ago and I'm sorry that it has dragged on for so long, I have looked into this on our system and can see that you have another technician visit booked in, I hope that we can get it resolved this time. Please let us know how the visit goes.
Kind Regards,
Steven_L
on 24-09-2023 14:49
on 25-09-2023 19:40
@Steven_L wrote:Hey nwd1,
Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the ongoing issues that you’re having with your connection for some time. Your problems should have been resolved a long time ago and I'm sorry that it has dragged on for so long, I have looked into this on our system and can see that you have another technician visit booked in, I hope that we can get it resolved this time. Please let us know how the visit goes.Kind Regards,
Steven_L
Is the technician going to do a node split? Why are your technicians so averse to escalating issues? Are they actively deterred from doing so? The guy's BQM shows clear and obvious congestion at peak times.