Sign in
Sign out
on 11-06-2021 17:07
I have tried numerous times to speak to someone regarding high line latency and how it can be reduced, but no-one seems to understand. Who do i need to speak to to get this issue resolved?
11-06-2021 17:24 - edited 11-06-2021 17:25
The first thing to do is get a picture of the latency by setting up a free BQM and posting a link to the display on here.
https://www.thinkbroadband.com/broadband/monitoring/quality
on 11-06-2021 18:21
Please see BQM as requested
https://www.thinkbroadband.com/broadband/monitoring/quality/share/f7a3d142bf490fb321fade4c99c5d0f0e5f5f17f
on 11-06-2021 19:47
That looks very good. Are you connecting by WiFi? Ethernet connections are much better for gaming.
on 11-06-2021 20:04
No i'm connected via Ethernet, it's the base ping that's very high about 25m/s, ideally it should be below 10 m/s
11-06-2021 20:18 - edited 11-06-2021 20:19
Where are you located? I'm in N.Ireland and my base latency to London is 25ms - this is normal due to the distance.
on 11-06-2021 20:22
My BQM to compare:
https://www.thinkbroadband.com/broadband/monitoring/quality/share/f55197a3db7c7baf036b894a7f3c8e939c...
on 11-06-2021 21:13
The bad news is that there is nothing you can do to improve that baseline figure.
on 11-06-2021 21:47
How come other peoples latency is around 10m/s?
on 11-06-2021 22:07
Completely different network infrastructure.
