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High Latency PS4

Hi there, 

I have been experiencing high latency for the past month. I have tried restarting router, opening ports, turning off WIFI and removing all devices other than my PS4. I am on 100meg and all speedtests that I try don't give me anymore than 20meg. My latency is averaging 100-200ms too. Please help. 

Downstream

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1443000000-16.532256 qam37
2251000000-11.434256 qam15
3259000000-11.235256 qam16
4267000000-11.235256 qam17
5275000000-11.735256 qam18
6283000000-12.434256 qam19
7291000000-1333256 qam20
8299000000-1333256 qam21
9307000000-13.234256 qam22
10315000000-13.334256 qam23
11323000000-1334256 qam24
12347000000-13.534256 qam25
13355000000-14.433256 qam26
14363000000-1533256 qam27
15371000000-15.533256 qam28
16379000000-15.532256 qam29
17387000000-15.832256 qam30
18395000000-15.532256 qam31
19403000000-15.433256 qam32
20411000000-15.532256 qam33
21419000000-15.433256 qam34
22427000000-15.532256 qam35
23435000000-16.332256 qam36
24451000000-16.732256 qam38



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked32.5927342094
2Locked34.98148331
3Locked355364171
4Locked354992146
5Locked356212277
6Locked34.416851374
7Locked33.9113076126
8Locked33.877727215
9Locked34.34671784
10Locked34.321972299
11Locked34.412669237
12Locked34.34865040
13Locked33.915323721
14Locked33.940855221
15Locked33.41287943109
16Locked32.63466100105
17Locked32.34689843822
18Locked32.93834194120
19Locked33.31824186131
20Locked32.957797046033
21Locked332500051129
22Locked32.91547873193
23Locked32.54226111192
24Locked32.522049322116
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Re: High Latency PS4

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1394000485.1512064 qam6
2258000005.1512064 qam8
3326000175.1512064 qam7
4462000245.1512064 qam5



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Message 3 of 9
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Re: High Latency PS4

From those figures it's a minor miracle that you get anything at all!. The fault is between the Hub and the street cabinet, nothing to do with any of your equipment, check all of the connections you can get to and make sure they are tight with no obvious damage, and check the ones in the box on the outside wall as well.

Failing that it'll be an engineer visit.

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Re: High Latency PS4

Thank you for the instant reply I really appreciate it. Is it the downstream, upstream or both which seem to be the issue? I will double check  all my connections.

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Re: High Latency PS4

I've checked all my connections and tightened them up. My outside box was fine. My results have changed from the first time. 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1443000000-937256 qam37
2251000000-4.937256 qam15
3259000000-537256 qam16
4267000000-537256 qam17
5275000000-5.238256 qam18
6283000000-5.538256 qam19
7291000000-637256 qam20
8299000000-5.737256 qam21
9307000000-637256 qam22
10315000000-6.237256 qam23
11323000000-6.538256 qam24
12347000000-7.237256 qam25
13355000000-7.737256 qam26
14363000000-837256 qam27
15371000000-8.237256 qam28
16379000000-8.437256 qam29
17387000000-8.737256 qam30
18395000000-8.936256 qam31
19403000000-9.237256 qam32
20411000000-9.536256 qam33
21419000000-9.436256 qam34
22427000000-9.237256 qam35
23435000000-9.236256 qam36
24451000000-9.237256 qam38



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.340
2Locked37.600
3Locked37.660
4Locked37.650
5Locked38.650
6Locked38.660
7Locked37.3110
8Locked37.650
9Locked37.6150
10Locked37.650
11Locked38.600
12Locked37.660
13Locked37.650
14Locked37.350
15Locked37.350
16Locked37.380
17Locked37.350
18Locked36.660
19Locked37.340
20Locked36.300
21Locked36.650
22Locked37.350
23Locked36.600
24Locked3700
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Re: High Latency PS4

Is there still a problem with my power levels? 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1393999644.5512064 qam6
2257999864.5512064 qam8
3326000464.5512064 qam7
4462000294.5512064 qam5



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Helpful Answer

Re: High Latency PS4

Hi MrGulag, 

 

Thank you for getting in touch. 

 

I am sorry to hear of the problems you have been experiencing with the service. 

 

I have taken a look at our side and there is an indication or a possible SNR issue but not an outage.

 

I am going to take this to a private message so that we can discuss more specific details. The message will appear in the purple envelope at the top of the page. 

 

Speak soon,

Nat
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Re: High Latency PS4

Engineer came out yesterday and told me my power levels were really low and the area is over subscribed. He sorted out my power levels but nothing has improved. 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1299000000-0.438256 qam21
21390000005.538256 qam1
31470000004.938256 qam2
41550000004.438256 qam3
51630000003.738256 qam4
61710000003.538256 qam5
71790000003.238256 qam6
81870000002.738256 qam7
91950000002.238256 qam8
102030000001.737256 qam9
112110000001.437256 qam10
12219000000138256 qam11
132270000000.937256 qam12
142350000000.737256 qam13
152430000000.538256 qam14
162510000000.438256 qam15
172590000000.238256 qam16
182670000000.238256 qam17
19275000000038256 qam18
20283000000-0.238256 qam19
21291000000-0.538256 qam20
22307000000-0.538256 qam22
23315000000-0.938256 qam23
24323000000-138256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.650
2Locked38.900
3Locked38.950
4Locked38.650
5Locked38.900
6Locked38.900
7Locked38.660
8Locked38.950
9Locked38.650
10Locked37.6120
11Locked37.650
12Locked38.650
13Locked37.360
14Locked37.660
15Locked38.640
16Locked38.600
17Locked38.960
18Locked38.650
19Locked38.6120
20Locked38.960
21Locked38.6110
22Locked38.940
23Locked38.950
24Locked38.950

 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/d01733225e40129ae8cb374167937f3219...

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Re: High Latency PS4

Hi MrGulag, 

 

Thanks for getting back in touch.

 

I am very sorry to to hear you are still experiencing issues with the service. 

 

I see you have spoken to the team since your last post, has there been any improvements following their advice?

 

Speak soon,  

Nat
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