High Latency / Low Fluctuating Upload Speeds

[FreeAura]

Hi, I'm currently on Gig1 and have been experiencing poor upload speeds effecting my latency in games for a good few weeks now. I get very repetitive dips into 2-10mbps territory with often dips into 0.5mbps for my upload. My Download speed has been fine throughout. Any help would be appreciated. BQM, Downstream and Upstream details are below.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/cb69684b08e802012bf7600ec81c515485502c94

[FreeAura]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700000	39.020599	5120 KSym/sec	32QAM	2
2	39400000	39.520599	5120 KSym/sec	32QAM	4
3	46200000	38.770599	5120 KSym/sec	32QAM	3
4	60300000	39.520599	5120 KSym/sec	32QAM	1

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	91	0
2	US_TYPE_STDMA	0	0	176	0
3	US_TYPE_STDMA	0	0	185	0
4	US_TYPE_STDMA	0	0	19	0

[FreeAura]

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	8.300003	38.983261	QAM256	25
1	139000000	12.500000	38.983261	QAM256	1
2	147000000	12.699997	38.605377	QAM256	2
3	155000000	12.400002	38.983261	QAM256	3
4	163000000	12.000000	38.983261	QAM256	4
5	171000000	11.400002	38.983261	QAM256	5
6	179000000	10.699997	38.983261	QAM256	6
7	187000000	10.699997	38.605377	QAM256	7
8	195000000	10.300003	38.605377	QAM256	8
9	203000000	10.000000	38.983261	QAM256	9
10	211000000	9.900002	38.983261	QAM256	10
11	219000000	9.699997	38.605377	QAM256	11
12	227000000	9.300003	38.605377	QAM256	12
13	235000000	9.300003	38.983261	QAM256	13
14	243000000	9.099998	38.983261	QAM256	14
15	251000000	9.199997	38.605377	QAM256	15
16	259000000	9.199997	38.983261	QAM256	16
17	267000000	8.800003	38.983261	QAM256	17
18	275000000	9.400002	38.983261	QAM256	18
19	283000000	9.599998	38.983261	QAM256	19
20	291000000	9.500000	38.983261	QAM256	20
21	299000000	9.599998	38.983261	QAM256	21
22	307000000	8.699997	38.983261	QAM256	22
23	315000000	8.599998	38.605377	QAM256	23
24	323000000	8.699997	38.983261	QAM256	24
26	339000000	9.000000	38.983261	QAM256	26
27	347000000	9.099998	38.983261	QAM256	27
28	355000000	8.699997	40.366287	QAM256	28
29	363000000	9.400002	40.366287	QAM256	29
30	371000000	9.199997	38.983261	QAM256	30
31	379000000	8.900002	38.983261	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	38.983261	0	0
1	Locked	38.983261	0	0
2	Locked	38.605377	4172304	0
3	Locked	38.983261	11350	0
4	Locked	38.983261	951440	0
5	Locked	38.983261	0	0
6	Locked	38.983261	10	0
7	Locked	38.605377	2512806	0
8	Locked	38.605377	14145	0
9	Locked	38.983261	180	0
10	Locked	38.983261	419	0
11	Locked	38.605377	0	0
12	Locked	38.605377	0	0
13	Locked	38.983261	0	0
14	Locked	38.983261	0	0
15	Locked	38.605377	0	0
16	Locked	38.983261	0	0
17	Locked	38.983261	0	0
18	Locked	38.983261	0	0
19	Locked	38.983261	5	0
20	Locked	38.983261	0	0
21	Locked	38.983261	0	0
22	Locked	38.983261	0	0
23	Locked	38.605377	0	0
24	Locked	38.983261	0	0
26	Locked	38.983261	0	0
27	Locked	38.983261	0	0
28	Locked	40.366287	0	0
29	Locked	40.366287	0	0
30	Locked	38.983261	0	0
31	Locked	38.983261	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1880

QAM4096

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

43

5.1

2062169817

0

[Reece_MH]

Hi @FreeAura,

Thanks for your post, and a warm welcome back to our Community Forums.

I'm sorry to hear you're having some problems with the speed of your service. I've taken a look at things on our end and can see that there is currently a known problem in your area which is causing intermittent and disrupted service on TV, Broadband and Phone. The details are as follows:

Outage Type: SNR (Signal-To-Noise)
Fault Reference: F010257310
Estimated Fix Time: 18th November at 9AM

After taking a look at your BQM, this does identify some key problems which happen alongside these types of faults. Please do let us know how things are after 9AM tomorrow.

I'm really sorry for any problems this has caused so far.

Thanks,

[FreeAura]

I had complete loss of service for around 10-20 mins at 1am, and then a complete loss of service at around 11:50 for 30-35 minutes, I assume the most recent one was the engineer fixing the issue, as the website stated an engineer was fixing something in my area. So far my speeds have been fine download and upload wise, getting my 900/52, however I'll keep an eye on this.

[FreeAura]

Again, I'm experiencing massive drops in upload speed. Still not fixed after the date.

[Gareth_L]

Hello FreeAura.

Sorry the issue is still happening with your service.

I have had a look and can see the fix date has been pushed back to the 24/11/2022 at 09:00.

We will have this fixed as soon as we can.

Gareth_L