Hi,
I am experiencing high latency on my 350mbps service, the ping responses from the HUB3 router are:
PING 1.1.1.1 (1.1.1.1): 64 data bytes
72 bytes from 1.1.1.1: seq=0 ttl=53 time=140.000 ms
72 bytes from 1.1.1.1: seq=1 ttl=53 time=3290.000 ms
72 bytes from 1.1.1.1: seq=2 ttl=53 time=14520.000 ms
--- 1.1.1.1 ping statistics ---
10 packets transmitted, 3 packets received, 70% packet loss
round-trip min/avg/max = 140.000/5983.333/14520.000 ms
PING 8.8.8.8 (8.8.8.8): 64 data bytes
72 bytes from 8.8.8.8: seq=0 ttl=116 time=130.000 ms
72 bytes from 8.8.8.8: seq=1 ttl=116 time=180.000 ms
72 bytes from 8.8.8.8: seq=2 ttl=116 time=9220.000 ms
72 bytes from 8.8.8.8: seq=3 ttl=116 time=20910.000 ms
--- 8.8.8.8 ping statistics ---
10 packets transmitted, 4 packets received, 60% packet loss
round-trip min/avg/max = 130.000/7610.000/20910.000 ms
Packet loss and erratic response times.
Any ideas how to go about troubleshooting? Should I get on to VM support?
Thanks,
Downstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | SNR (dB) | Modulation | Channel ID |
1 | 723000000 | 12.6 | 40 | 256 qam | 40 |
2 | 539000000 | 12 | 40 | 256 qam | 17 |
3 | 547000000 | 12.5 | 38 | 256 qam | 18 |
4 | 555000000 | 12.5 | 40 | 256 qam | 19 |
5 | 563000000 | 13 | 38 | 256 qam | 20 |
6 | 571000000 | 12.9 | 38 | 256 qam | 21 |
7 | 579000000 | 13.1 | 38 | 256 qam | 22 |
8 | 587000000 | 13.3 | 38 | 256 qam | 23 |
9 | 595000000 | 13.5 | 38 | 256 qam | 24 |
10 | 603000000 | 13.6 | 40 | 256 qam | 25 |
11 | 611000000 | 13.1 | 38 | 256 qam | 26 |
12 | 619000000 | 13 | 38 | 256 qam | 27 |
13 | 627000000 | 12.8 | 38 | 256 qam | 28 |
14 | 635000000 | 12.8 | 38 | 256 qam | 29 |
15 | 643000000 | 12.5 | 38 | 256 qam | 30 |
16 | 651000000 | 12.6 | 38 | 256 qam | 31 |
17 | 659000000 | 12.6 | 38 | 256 qam | 32 |
18 | 667000000 | 12.9 | 38 | 256 qam | 33 |
19 | 675000000 | 13 | 38 | 256 qam | 34 |
20 | 683000000 | 13 | 40 | 256 qam | 35 |
21 | 691000000 | 13 | 40 | 256 qam | 36 |
22 | 699000000 | 13 | 38 | 256 qam | 37 |
23 | 707000000 | 13 | 40 | 256 qam | 38 |
24 | 715000000 | 12.9 | 40 | 256 qam | 39 |
Downstream bonded channels
Channel | Locked Status | RxMER (dB) | Pre RS Errors | Post RS Errors |
1 | Locked | 40.3 | 33686382 | 0 |
2 | Locked | 40.3 | 9583909 | 0 |
3 | Locked | 38.9 | 9567752 | 0 |
4 | Locked | 40.3 | 10725187 | 0 |
5 | Locked | 38.9 | 11031719 | 0 |
6 | Locked | 38.9 | 12117589 | 0 |
7 | Locked | 38.9 | 11590808 | 0 |
8 | Locked | 38.9 | 12888836 | 0 |
9 | Locked | 38.9 | 12929775 | 0 |
10 | Locked | 40.3 | 14256854 | 0 |
11 | Locked | 38.9 | 18333748 | 0 |
12 | Locked | 38.6 | 19610401 | 0 |
13 | Locked | 38.9 | 21415876 | 0 |
14 | Locked | 38.9 | 22940511 | 0 |
15 | Locked | 38.9 | 25158880 | 0 |
16 | Locked | 38.9 | 25861524 | 0 |
17 | Locked | 38.6 | 24931076 | 0 |
18 | Locked | 38.9 | 25181636 | 0 |
19 | Locked | 38.9 | 24531201 | 0 |
20 | Locked | 40.3 | 24897556 | 0 |
21 | Locked | 40.3 | 26596751 | 0 |
22 | Locked | 38.9 | 29242489 | 0 |
23 | Locked | 40.3 | 30962178 | 0 |
24 | Locked | 40.3 | 32661758 | 0 |
Upstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | Symbol Rate (ksps) | Modulation | Channel ID |
1 | 53700012 | 39.5 | 5120 | 64 qam | 2 |
2 | 39399996 | 38 | 5120 | 64 qam | 4 |
3 | 46199979 | 38 | 5120 | 64 qam | 3 |
4 | 60299998 | 39.5 | 5120 | 64 qam | 1 |
Upstream bonded channels
Channel | Channel Type | T1 Timeouts | T2 Timeouts | T3 Timeouts | T4 Timeouts |
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 1 | 0 |
3 | ATDMA | 0 | 0 | 3 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |