Virgin Media Community

[HWLewis1080]

Hi, I've been experiencing very high latency recently across all games and devices. I've tried resetting the router and it hasn't changed anything. It's been happening for the past week and apparently, there are no issues in the area on the service status checker.

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)	331000000	Locked
Ranged Upstream Channel (Hz)	49600002	Locked
Provisioning State	Online

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	6.6	38	256 qam	25
2	235000000	7.3	38	256 qam	13
3	243000000	7.4	38	256 qam	14
4	251000000	7	38	256 qam	15
5	259000000	7.3	38	256 qam	16
6	267000000	7.1	38	256 qam	17
7	275000000	7	38	256 qam	18
8	283000000	7.1	38	256 qam	19
9	291000000	7	38	256 qam	20
10	299000000	7	38	256 qam	21
11	307000000	7	38	256 qam	22
12	315000000	6.5	38	256 qam	23
13	323000000	6.8	38	256 qam	24
14	339000000	6.5	38	256 qam	26
15	347000000	6.8	38	256 qam	27
16	355000000	6.3	38	256 qam	28
17	363000000	6.6	38	256 qam	29
18	371000000	6.8	38	256 qam	30
19	379000000	6.5	38	256 qam	31
20	387000000	7	38	256 qam	32
21	395000000	6.8	38	256 qam	33
22	403000000	6.6	38	256 qam	34
23	411000000	7	38	256 qam	35
24	419000000	6.5	38	256 qam	36

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	5	0
2	Locked	38.9	6	0
3	Locked	38.6	5	0
4	Locked	38.9	0	0
5	Locked	38.9	5	0
6	Locked	38.9	5	0
7	Locked	38.9	5	0
8	Locked	38.9	6	0
9	Locked	38.9	5	0
10	Locked	38.9	5	0
11	Locked	38.9	5	0
12	Locked	38.6	6	0
13	Locked	38.9	5	0
14	Locked	38.9	1	0
15	Locked	38.6	5	0
16	Locked	38.9	0	0
17	Locked	38.9	7	0
18	Locked	38.6	7	0
19	Locked	38.9	6	0
20	Locked	38.9	6	0
21	Locked	38.9	8	0
22	Locked	38.9	5	0
23	Locked	38.9	6	0
24	Locked	38.9	5	0

           

[HWLewis1080]

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	49600002	42.8	5120	64 qam	1
2	23600029	42.8	5120	64 qam	5
3	30100024	42.8	5120	64 qam	4
4	36600031	42.8	5120	64 qam	3
5	43100051	42.8	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	0	0

[HWLewis1080]

Live graph only just set it up though 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/36df96e85c139948f97bed069932e99c82451ed7

[David_Bn]

Thanks for coming back to the thread @HWLewis1080, and I'm sorry see the poor quality of the connection on the BQM.

I've looked into the status of the connection and it appears that we are experiencing a short term connection issue in the local area currently.

Do please provide us with an update in 24 hours and if this is still ongoing, we can take another look into this for you.

Kindest regards,

David_Bn

[HWLewis1080]

It's been 24hrs and there is still no improvement. If anything it seems to be getting worse. The only time any online game is even remotely playable is in the middle of the night. Any extra help would be much appreciated. 

[HWLewis1080]

It has now been 48 hours still with no improvement.

[Ayisha_B]

Hi @HWLewis1080,

Sorry the issue did not improve for you. 

I can see you have a technician visit pending.

Let us know how it goes 😊