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timmykool
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High Latency Gaming & Home working

Hi everyone,

It seems like I am having the same issue as the rest of you.  My issues started pretty much the same time as lock-down started.  I am creating this post to show VM that multiple people are having massive issues.  It is massively effecting my gaming, but I also work from home and its having an impact on this too.  it would be nice to have an official response from VM as to what is going on, and if this issue is likely to last longer than lock-down.

would someone be able to interpret my results?

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
691000000
Locked
Ranged Upstream Channel (Hz)
46199998
Locked
Provisioning State
Online

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1 691000000 13.5 40 256 qam 32
2 475000000 11.5 38 256 qam 9
3 483000000 10.9 38 256 qam 10
4 491000000 11.4 38 256 qam 11
5 499000000 10.9 38 256 qam 12
6 507000000 11.3 38 256 qam 13
7 515000000 11 38 256 qam 14
8 523000000 12 38 256 qam 15
9 531000000 12 38 256 qam 16
10 539000000 11.9 38 256 qam 17
11 547000000 11.3 38 256 qam 18
12 555000000 11.1 38 256 qam 19
13 563000000 11 38 256 qam 20
14 571000000 11 38 256 qam 21
15 579000000 10.9 38 256 qam 22
16 587000000 11.1 38 256 qam 23
17 595000000 12.1 38 256 qam 24
18 635000000 11.8 38 256 qam 25
19 643000000 12.1 38 256 qam 26
20 651000000 10.9 38 256 qam 27
21 659000000 12 38 256 qam 28
22 667000000 12.6 38 256 qam 29
23 675000000 13.9 40 256 qam 30
24 683000000 12.9 40 256 qam 31



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1 Locked 40.3 15 0
2 Locked 38.6 4 0
3 Locked 38.9 11 0
4 Locked 38.9 6 0
5 Locked 38.6 6 0
6 Locked 38.9 5 0
7 Locked 38.6 22 0
8 Locked 38.9 7 0
9 Locked 38.9 14 0
10 Locked 38.6 9 0
11 Locked 38.9 16 0
12 Locked 38.9 22 0
13 Locked 38.9 25 0
14 Locked 38.6 25 0
15 Locked 38.9 26 0
16 Locked 38.9 23 0
17 Locked 38.9 6 0
18 Locked 38.9 6 0
19 Locked 38.9 3 0
20 Locked 38.6 1 0
21 Locked 38.9 20 0
22 Locked 38.9 10 0
23 Locked 40.3 7 0
24 Locked 40.3 8 0

 

 

thank you

 

Tim

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Harvey_H
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Re: High Latency Gaming & Home working

Hi,

 

Send me a PM with your Account Number and Area Reference and I'll look into this for you.

To send me a Private Message just simply click the link below:


Click Here

 

If I've helped in any way, please give me Kudos and mark my response as a helpful answer!

Fancy £50 off your bill? Ask me how and you might just get it!

I am a Service Field Technician at Virgin. However, all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such

 


Here to help! I'm a technician helping out whilst working from home. Find out more


cje85
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Re: High Latency Gaming & Home working

The latency is likely to be due to the current very high demand but additionally the Downstream Power levels are slightly too high which will add to the problem. 

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SimonSid75
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Re: High Latency Gaming & Home working

Hi

I have a similar problem in that I am working form home and accessing work through remote desktop. I'm using a powerline adapter from my Hub2 to nearby socket on same floor and keep getting connection errors. this includes 

SimonSid75_0-1598369568680.png

and after perfroming a ping test i get this:

SimonSid75_1-1598369607163.jpeg

Ive been advised to contact my IP but that seems to be like pulling teeth whenever i ring as ive been offered broadband upgrades repeatedly when all i need is a stable connection not a bigger TV package!!

can anyone help here?

thanks

Simon

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John_GS
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Re: High Latency Gaming & Home working

Hi Simon, thanks for posting and welcome to the community.

 

My apologies for the delayed reply. 

 

There's no issues showing from checking the system. Would you like to replace the hub 2ac with a 3? If you're able to do a self install, I'd be happy to send you one

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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