Virgin Media Community

[AshE90]

Hi All, wonder if someone can she some light. 

Over the last few months, our internet speed has been amazing (Upload/Download) however, everything is buffering, from Netflix to ITV Hub, and now showing a Ping/Latency of 168 on the Xbox. 

Is there anything I can do to get the ping down? SH3 is not hidden away, its on the windowsill.  

[AshE90]

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	299000000	-5.2	37	256 qam	21
2	139000000	-3.2	38	256 qam	1
3	147000000	-3.2	38	256 qam	2
4	155000000	-3.5	38	256 qam	3
5	163000000	-3.7	38	256 qam	4
6	171000000	-3.7	38	256 qam	5
7	179000000	-3.9	38	256 qam	6
8	187000000	-4	38	256 qam	7
9	195000000	-4.2	38	256 qam	8
10	203000000	-4	38	256 qam	9
11	211000000	-4.2	38	256 qam	10
12	219000000	-4.5	38	256 qam	11
13	227000000	-4.7	38	256 qam	12
14	235000000	-4.7	38	256 qam	13
15	243000000	-4.7	38	256 qam	14
16	251000000	-5	37	256 qam	15
17	259000000	-5.7	37	256 qam	16
18	267000000	-5.5	37	256 qam	17
19	275000000	-5.4	37	256 qam	18
20	283000000	-5.7	37	256 qam	19
21	291000000	-6	37	256 qam	20
22	307000000	-5	37	256 qam	22
23	315000000	-4.9	37	256 qam	23
24	323000000	-4.9	37	256 qam	24

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.3	9	0
2	Locked	38.9	1	0
3	Locked	38.9	9	0
4	Locked	38.6	5	0
5	Locked	38.6	16	0
6	Locked	38.9	23	0
7	Locked	38.9	17	0
8	Locked	38.9	29	0
9	Locked	38.6	8	0
10	Locked	38.9	7	0
11	Locked	38.6	5	0
12	Locked	38.6	8	0
13	Locked	38.6	9	0
14	Locked	38.6	6	0
15	Locked	38.6	6	0
16	Locked	37.6	15	0
17	Locked	37.6	2	0
18	Locked	37.3	7	0
19	Locked	37.6	14	0
20	Locked	37.3	19	0
21	Locked	37.3	15	0
22	Locked	37.3	12	0
23	Locked	37.3	18	0
24	Locked	37.3	4	0

[AshE90]

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46199983	48.5	5120	64 qam	3
2	39400021	48.5	5120	64 qam	4
3	53699971	48.5	5120	64 qam	2
4	60299971	48.5	5120	64 qam	1

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[AshE90]

Network LogTime Priority Description

22/02/2021 18:00:26	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/02/2021 00:34:12	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2021 17:24:56	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2021 02:24:6	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2021 02:24:6	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/02/2021 22:03:55	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/02/2021 18:07:53	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/02/2021 10:36:50	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/02/2021 10:36:50	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/02/2021 20:17:27	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 22:36:50	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 22:36:50	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 08:28:20	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 01:02:13	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/02/2021 22:42:6	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/02/2021 22:40:44	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/02/2021 20:20:6	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/02/2021 20:20:6	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/02/2021 20:20:5	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/02/2021 13:07:21	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;