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Here we go again, terrible ping spikes, making everything unplayable

Well it's happening again - See my previous post here - same as before

See another ping test here: https://imgur.com/a/ScrKxUZ

Constant ping spikes, speed tests jump and drop from 100mbs, to 1mbs.

BQM still running from the last time this happened: 

BQM link

Thurrock - Essex, Area

Please hurry up and look into this, I really can't be bother having to phone up multiple times for them to tell me there is nothing wrong, and assuming it's my problem, when it is clearly your end, as it was before, it was a problem at one of your 'CMTS', see below: 

"Almost all of you connect to the exact same CMTS which is not coincidental. A fault ticket raised yesterday was closed today (as the problem seemed to have abated) however, some work is currently taking place that may (or may not) cause some disruption until completed. The work began in the early hours of this morning and the time to completion is estimated at around 2 days."

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Re: Here we go again, terrible ping spikes, making everything unplayable

Back to normal after around 8 hours of unplayable ping spikes...