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AJB_
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Help with extreme latency and ping spiking

For the past 2 months I have been experiencing extreme ping spiking and latency issues whilst gaming making things virtually unplayable. I am on the 200mbps package and speedtest readings come back as they should mostly. I have tried replacing every piece of hardware in the house which didn't help in the end. Download speeds seem fine mostly, but when playing it is consistently terrible connection that I am experiencing, like massive spikes in ping on every game. I'm looking for some help on this from VM as its getting to be a joke and I have tried pretty much everything I can on my end of things including a new router sent by VM themselves.

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Re: Help with extreme latency and ping spiking

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11950000007.640256 qam8
21390000009.540256 qam1
31470000008.940256 qam2
41550000008.340256 qam3
51630000008.140256 qam4
6171000000840256 qam5
71790000007.940256 qam6
81870000007.840256 qam7
92030000007.540256 qam9
102110000007.540256 qam10
112190000007.640256 qam11
122270000007.540256 qam12
132350000007.540256 qam13
142430000007.340256 qam14
152510000007.140256 qam15
162590000006.640256 qam16
172670000006.540256 qam17
182750000006.538256 qam18
19283000000740256 qam19
202910000006.838256 qam20
212990000006.538256 qam21
223070000006.538256 qam22
233150000007.340256 qam23
24323000000840256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.3260
2Locked40.3390
3Locked40.3360
4Locked40.3480
5Locked40.3390
6Locked40.3490
7Locked40.3220
8Locked40.3240
9Locked40.3220
10Locked40.3310
11Locked40.9450
12Locked40.9370
13Locked40.3370
14Locked40.3300
15Locked40.3510
16Locked40.3420
17Locked40.3390
18Locked38.9430
19Locked40.3400
20Locked38.6510
21Locked38.9780
22Locked38.9790
23Locked40.3510
24Locked40.3380
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Re: Help with extreme latency and ping spiking

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620000038.8512064 qam11
23940000039.3512064 qam12
35370000039.8512064 qam10
46030000039.8512064 qam9



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0040
2ATDMA0020
3ATDMA0000
4ATDMA0020
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Re: Help with extreme latency and ping spiking

Network Log

Time Priority Description

22/02/2021 07:33:17criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/02/2021 06:43:6noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/02/2021 06:43:6ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/02/2021 17:54:47criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/02/2021 08:27:41noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/02/2021 08:27:41ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/02/2021 09:18:9criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/02/2021 18:49:28noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/02/2021 18:49:28ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/02/2021 18:49:26ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/02/2021 01:05:13criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 20:20:41noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:59criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:59criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/02/2021 16:11:41criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/02/2021 16:11:41criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/02/2021 16:10:51criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/02/2021 16:10:51criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/02/2021 16:10:5criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/02/2021 16:10:5criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Re: Help with extreme latency and ping spiking

I am also attaching my BQM. I would love some help on this problem! 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/591bcdbdd4c73e5ff119a6ff68fda837b8b566a9
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