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Help! Xbox losing connection to virgin media wifi.

The connection between my son's Xbox One and our virgin broadband is very hit and miss.  The problem is that the connection drops momentarily and requires a reboot of the xbox.  This issue is ruining my son's xbox experience as it throws him out of games every time it happens.  I have trawled blogs and tried numerous times to contact Virgin Media but have not seen anything close to definitive resolution steps to take.

He also suffers from high ping and lag when gaming, especially in Fortnite.

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Alessandro Volta
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Re: Help! Xbox losing connection to virgin media wifi.

Connect with a cable or invest in a better WiFi system (router, mesh, wired AP’s etc)

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I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
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