Help my son is complaining thar the ping is too high and keeps spiking on fortnite. Runs at 15-25 but keeps spiking. We have been on wifi so today i brought the TP link AV powerline and its not improved the problem any suggestions.
I’ve had this same issue for two months every night around 6pm-9pm I rang virgin they said no fault so idk any help would be great
Hi fmfuller76, thanks for your post - sorry for the delayed response.
I'm also sorry to hear your son has experienced some problems with the service when gaming.
Have you been able to check for related known issues on our service status page: virg.in/service? If you sign in from there you can also run tests on your equipment which may offer a solution.
If there's nothing communicated that could be causing the problem don't hesitate to let us know so we can take a further look.
Alternatively you can text our cable-care team on 07533051809 (Mon - Sat 8am - 8pm) or give us a call on 150/ 0345 454 1111.