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Has the hub 3 issues been fixed?

I was on this forum a while ago, as i was going to upgrade my superhub 2 to a superhub 3 but there was a huge thread saying that the super hub 3 is rubbing for gaming as it suffers from a puma chipset fault or something along those lines.

The last i read there was a firmware update being rolled out.

Did this fix the issue? is all ok now with the superhub 3 or should i still stick to my superhub 2?

Thanks all

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Re: Has the hub 3 issues been fixed?

From what ive read over the last few months (i don't have a hub 3), Is that the issue is "Better" for a lot of people (not all)

At the end of the day though, the hub3 still has the chipset at the heart of it and that chipset is the thing that is causing the problems. People saying having it in modem mode with your own router causes no issues at all. 

 

Hope this helps but im sure someone with a hub3 themselves will chime in. 

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Message 3 of 19
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Re: Has the hub 3 issues been fixed?

I run my SH3 in modem mode and have never had any problems as Bradlewis mentions, since I became a VM customer my SH3 has had firmwares 605, 608 and most recently 610.

Most people say 608 "fixed" the issue but again as Bradlewis mentions it's no so much a fix as it's a fundamental hardware problem but it does appear to alleviate the issue for most people however if I were you i'd stick with the SH2 for as long as you can.

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Re: Has the hub 3 issues been fixed?

Hub 3 in modem mode, play online perfectly fine, mostly play BF5.

On firmware .608

If you SH2 is fine though, might as well stick with it I guess.
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Re: Has the hub 3 issues been fixed?


@mitch84 wrote:
Hub 3 in modem mode, play online perfectly fine, mostly play BF5.

On firmware .608

If you SH2 is fine though, might as well stick with it I guess.

I second this.

--
Red (VM SH2 AC Beta tester)
Running on 350Mb VM service with SH3 in Modem Mode, with a ASUS RT-AC5300 router. With this setup I get Fantastic WIRED and WIRELESS Signals in my home. I dont work for VM. But I work in IT, and I know my tech.
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Re: Has the hub 3 issues been fixed?

Hi, chrisnewton

 

Thank you for reaching out to the community. 🙂

 

We would recommend doing an upgrade to the Super Hub 3 for better gaming experience.

You can do so by contacting us on 0345 454 1111.

 

Kind Regards,

Chai_S

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Message 7 of 19
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Re: Has the hub 3 issues been fixed?

This is literally the opposite of what 90% of people who game with a hub3 says, Unless the router is in modem mode and the customer is using their own router along side it.

What you recommend on behalf of virgin and what real people (and tests) suggest, are very different.
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Re: Has the hub 3 issues been fixed?


@Chai_S wrote:

Hi, chrisnewton

 

Thank you for reaching out to the community. 🙂

 

We wouldn't recommend doing an upgrade to the Super Hub 3 for a worse gaming experience.

You can do so by not contacting us on 0345 454 1111.

 

Kind Regards,

Chai_S


FTFY

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Message 9 of 19
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Re: Has the hub 3 issues been fixed?

Not an issue with speed etc, is the Intel chipset in the box, my ping went from 80 to 140 after switching from talk talk,  when PC gaming to st Louis. And my speed is 380mb/s to 270. Using cat7 cable, need sh4 with Broadcom. Intel even being sued about it by various corporations, so I have read, 

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Re: Has the hub 3 issues been fixed?

And why should we have to buy additional router, as the sh3 is at fault.

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