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Guild Wars 2 Disconnections

I've had a ticket open with Guild Wars 2 about getting disconnected from their server during story instances. Following some tests the Guild Wars 2 support have said the problem is with my provider (Virgin Media) as the issue seems to be related to packet loss to their servers (Amazon AWS). 

They have asked me to provide you with information relating to the packet loss. The IP I was connected to at the time was 52.59.55.41. Unfortunately I can't reliably re-create the issue though I suspect it happens more when I'm connected to their servers in the US rather than the EU. The last test they asked for was me to use WinMTR and gather the results when I have the disconnection:

Host%SentRecvBestAvrgWrstLast
routerlogin.net07267260030
10.188.240.13665649710408
leed-core-2b-xe-000-0.network.virginmedia.net07267267125013
No response from host10014600000
telw-ic-4-ae0-0.network.virginmedia.net366564912175622
nott-core-2b-ae0-0.network.virginmedia.net464161912198220
54.239.100.2143729819013195524
54.239.101.79462960412184918
No response from host10014600000
52.93.134.14317237220306028
52.93.134.13917237220316429
No response from host10014600000
No response from host10014600000
52.93.111.21217237220336141
52.93.111.2119715050333433
54.239.106.2917237220306131
54.239.4.21617197170306632
No response from host10014600000

 

Could someone from VM look into this? The Guild wars 2 support team won't take the matter any further until you have and reported back your findings.

I don't seem to have this issue with any other game or online service so I'm not 100% convinced it is ISP related but I can't take it further without having you guys look into it.

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