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Great DL speed but terrible Latency

Hi there!

So for the past few days, I have been having big Latency issues, I hoped it passed but it remained the same. This is most noticeable when playing games. It became unplayable.

Would be happy if you could help to fix this so we can pass the time a bit quicker these days.

Thank you.

Here is my info I gathered:

- Hub 3.0 // version: 9.1.1811.401

- My DL speed (speetest) is roughly 180 and upload  10.   I have the 200mbit plan from VM. So no problem here so far.

- I have tried to use my Netduma r1 router and have tried it just with the virgin media router but no difference depending on the router I use.

- when I ping google in terminal it takes roughly 340 ms and used to be 20 ms just a month or so ago.

Time Priority Description

26/03/2020 12:06:58noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/03/2020 12:06:56Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/03/2020 11:15:38criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/03/2020 11:12:25noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/03/2020 11:12:22Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:31criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/03/2020 14:51:14Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/03/2020 14:51:14criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/03/2020 08:47:28criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/03/2020 08:47:28criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/03/2020 08:47:27criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/03/2020 08:47:27criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/03/2020 08:47:26criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/03/2020 08:47:26criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/03/2020 08:47:25criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/03/2020 08:47:25criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/03/2020 08:47:24criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/03/2020 08:47:24criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/03/2020 08:47:23criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/03/2020 08:47:23criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1462000003.696512016 qam11
2394000003.625512032 qam12
3537000003.775512032 qam10
4603000003.725512064 qam9



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

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Message 2 of 17
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Re: Great DL speed but terrible Latency

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

14110000009.538256 qam31
21950000009.438256 qam8
3203000000938256 qam9
42110000008.838256 qam10
52190000008.538256 qam11
62270000008.638256 qam12
72350000008.538256 qam13
82430000008.538256 qam14
92510000008.538256 qam15
102590000008.538256 qam16
112670000008.438256 qam17
122750000008.638256 qam18
13283000000938256 qam19
142910000009.138256 qam20
15299000000938256 qam21
163070000008.638256 qam22
173150000008.638256 qam23
183230000008.638256 qam24
193630000009.538256 qam25
203710000009.438256 qam26
213790000009.538256 qam27
223870000009.538256 qam28
233950000009.538256 qam29
244030000009.538256 qam30



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.911070
2Locked38.970
3Locked38.9100
4Locked38.6150
5Locked38.680
6Locked38.680
7Locked38.6110
8Locked38.670
9Locked38.9110
10Locked38.6100
11Locked38.6120
12Locked38.990
13Locked38.960
14Locked38.9110
15Locked38.9200
16Locked38.9239
17Locked38.9200
18Locked38.9200
19Locked38.91700
20Locked38.92790
21Locked38.92970
22Locked38.93820
23Locked38.94960
24Locked38.68180

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
411000000
Locked
Ranged Upstream Channel (Hz)
46200000
Locked
Provisioning State
Online
 
 
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
k;fg87dsfd;kfoA,.iyewrkldJKDHS


Primary Downstream Service Flow
SFID424
Max Traffic Rate230000061
Max Traffic Burst42600
Min Traffic Rate0


Primary Upstream Service Flow
SFID423
Max Traffic Rate22000061
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort

 

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Message 3 of 17
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Re: Great DL speed but terrible Latency

Welcome to the high latency club. 

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Message 4 of 17
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Re: Great DL speed but terrible Latency

 

 

Here is my graph so far. As you see its very very unstable.

My Broadband Ping - Graphnr1Tester

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Message 5 of 17
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Re: Great DL speed but terrible Latency

Could somebody have a close look at why I have so many lag spikes and latency problems?

Literally anything is unplayable even at the non peak hours

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Re: Great DL speed but terrible Latency

Just called 0800 561 0061 to check service status in my area.

They say that there is none.  

I'm pretty sure this all is due to covid-19  but wonder if there is anything VM can do about this.

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Message 7 of 17
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Re: Great DL speed but terrible Latency

My 2nd engineer visot has now managed to write gaming off completely. Videos stutter aswell! Virgin dont care they think 100mb is just for email n facebook

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Message 8 of 17
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Re: Great DL speed but terrible Latency

See my post matey.

All the answers you need!

It's definitely Covid 19 and over subscription.

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Message 9 of 17
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Re: Great DL speed but terrible Latency

Surely they must be able to prioritize some users in order to have less latency related problems? Or have some sort of solution for this?

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Message 10 of 17
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Re: Great DL speed but terrible Latency

I have just recorded how it looks like when I try to play any game for the past week now...

Video with family or working on a remote desktop for work is also very bad.

Perhaps this shows better of how bad it currently is. https://youtu.be/EOAepTMXBzY

Hope somebody can help.

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